Janey Smitherman
Alabaster,AL
Summary
Driven Pharmacy Technician dedicated to learning and growing as an individual and a team every day. Proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with exemplary experience coordinating with insurance providers, prescribers and individuals to address issues. Able to multitask in busy retail settings and specialize in problem solving.
Overview
3
3
years of professional experience
Work History
Certified Pharmacy Technician
UAB Medicine
06.2024 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Worked with computerized and automated systems for dispensing medications.
- Collected co-payments or full payments from customers.
- Developed and implemented improvements to pharmacy organization system.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Fill, charge, and ship medications quickly and accurately, following all HIPAA regulations.
Certified Pharmacy Technician
Publix Pharmacy
07.2021 - 05.2024
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Managed opening and closing duties for pharmacy.
- Resolved third-party billing, computer system and customer service issues.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated directly with doctors offices via telephone, fax and email.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Coordinated filling of more than 400 daily prescriptions in high-volume retail pharmacy environment.
- Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
- Liaised with other pharmacies to eliminate issues related to product expiration.
Education
No Degree - Nursing
Jefferson State Community College
Hoover, AL05.2028
High School Diploma -
Cornerstone Christian School
Columbiana, AL05.2021
Timeline
Certified Pharmacy Technician
UAB Medicine
06.2024 - Current
Certified Pharmacy Technician
Publix Pharmacy
07.2021 - 05.2024
No Degree - Nursing
Jefferson State Community College
High School Diploma -
Cornerstone Christian School