Janey Newcomer
Greencastle,PA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Research Coordinator with over 10 years of successful experience in credit card transactions. Recognized consistently for performance excellence and contributions to success in card credit card processing industry. Strengths in research and complaint calls backed by training .
Overview
26
26
years of professional experience
Work History
Complaint Analyst
Fiserv
Hagerstown, MD
07.1995 - 11.2021
- Tracked, monitored complaint calls with issues identified through root cause analysis.
- Assisted with complaint gap analyses and risk assessments.
- Analyzed complaint data to identify root causes, trends, issues and regulatory concerns.
- Responded proactively and positively to rapid change.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Maintained standards set by company.
Education
High School Diploma -
Skills
- Customer Account Management
- Issue and Complaint Resolution
- Customer Data Confidentiality
- LiveChat Messaging
- Computer Proficiency
- Excellent Attention to Detail
- Courteous with Strong Service Mindset
Timeline
Complaint Analyst - Fiserv
07.1995 - 11.2021
Waynesboro Area Senior High School - High School Diploma,