Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Janeyra Michelle Rivera-Rivera

New Haven,CT

Summary

Experienced customer service representative with a proven track record of five years in sales, communication, and client relations. Skilled in delivering top-notch service to a diverse customer base and efficiently managing high call volumes to ensure customer satisfaction. Known for maintaining a positive attitude and seeking an opportunity to leverage skills and fill a managerial role within your company.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Dunkin

Dunkin Donuts
05.2024 - 08.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported daily operations collaborating effectively with team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Showcased ability to adapt and swiftly integrate unfamiliar concepts.

Amazon associate

Amazon
10.2023 - 12.2023
  • I am Responsible for checking quality of each item before stowing, Placing damage items in the problem solve location, moving at a fast paste
  • I am also Pallet jack and water-spider trained

server

Olive Garden
07.2022 - 10.2022
  • Specific serving job duties include
  • Greet guests in a friendly and courteous manner, taking their orders accurately and efficiently
  • Provide excellent customer service by anticipating guest needs and responding promptly to requests
  • Ensure that all food is served to its standards of quality and presentation
  • Maintain knowledge of menu items, ingredients, and preparation methods
  • Follow proper cash handling
  • Monitor dining room for cleanliness and orderliness, clearing tables as needed
  • Assist with stocking and restocking supplies as necessary
  • Respond to complaints or special requests from customers in a timely and professional manner
  • Upsell additional products when appropriate
  • Process payments using the POS system
  • Participate in team meetings and training sessions
  • Perform side work duties such as setting up the dining area, refilling condiments, and cleaning menus

Togo specialist/ server/ host

Applebee’s
05.2021 - 04.2022
  • Very high energetic, able to handle multiple responsibilities simultaneously while providing exceptional customer servers
  • Reliable and friendly who learns quickly and master new concepts skills
  • Services- focused professional and friendly, and extensive cash-handling experience
  • Able to communicate and work with other team members, and help when needed or without being asked
  • Organized, independent with strong time management skills, able to learn new task quickly and effectively

prep person (desert)

Sandra’s Next Generation
02.2021 - 07.2021
  • Prep person assist on the preparation of delicious dishes in the kitchen
  • You’ll perform routine kitchen tasks such as setting up workstations and ingredients, so that deserts or drinks can be prepared according to recipes
  • Some responsibility for this setup is
  • Prepare a variety of baked goods
  • Decorate and present pastries and baked goods in a tasteful and beautiful way
  • Monitor and order ingredients, supplies and equipment
  • Ensure the bakery section of the kitchen adheres to health and safety regulations
  • Keep refrigerator well stocked and presented for customers with desserts and homemade drink

Crew member, kitchen cook

McDonald's
06.2020 - 12.2020
  • A McDonald’s Cook works in the kitchen and prepares orders for customers
  • Specific tasks include
  • Prepares meals during breakfast, lunch, and dinner rush hours
  • Follows recipes with great attention to detail
  • Always applies food safety principles also communicate with cashiers, and crew members
  • A Crew Team Member works in the kitchen but can also work in the front of the restaurant and take orders for customers
  • Crew members also work the drive-thru
  • McDonald’s Crew Member duties include:
  • Greeting customers with a smile
  • Taking accurate food orders
  • Partnering with other Crew and Managers to meet target goals during your shift
  • Restaurant Cleanliness
  • Maintain a fast speed of service, especially during rush times
  • Take orders from customers and input their selections into the restaurant’s computer systems
  • Assemble orders on trays or in bags depending on the type of order

Education

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Adult Education Center
04.2025

High School - undefined

Eli Whitney Technical High School
06.2021

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Multitasking
  • Excellent communication
  • Active listening
  • Decision-making
  • Verbal communication

Certification

Server safe

Connecticut Alcohol seller-server

Bartender license

Languages

English
Full Professional

Timeline

Dunkin

Dunkin Donuts
05.2024 - 08.2024

Amazon associate

Amazon
10.2023 - 12.2023

server

Olive Garden
07.2022 - 10.2022

Togo specialist/ server/ host

Applebee’s
05.2021 - 04.2022

prep person (desert)

Sandra’s Next Generation
02.2021 - 07.2021

Crew member, kitchen cook

McDonald's
06.2020 - 12.2020

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Adult Education Center

High School - undefined

Eli Whitney Technical High School

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Janeyra Michelle Rivera-Rivera