JANEZ NELSON
Newark
Summary
Compliance Investigator with over 14 years of experience across government sectors, specializing in Equal Employment Opportunity regulations and workplace diversity. Skilled in data analysis, compliance strategies, and investigative techniques, with a proven track record of enhancing regulatory adherence and inclusivity in workplace environments. Dedicated to refining compliance processes and leveraging investigative expertise to foster a compliant, diverse organizational culture.
Overview
13
13
years of professional experience
Work History
Compliance Investigator
Department of Labor
06.2022 - Current
- Ensuring compliance with Equal Employment Opportunity regulations
- Implementing innovative strategies for workplace diversity
- Collaborating with teams to foster an inclusive environment
- Streamlined EEO compliance, enhancing workplace diversity initiatives
- Partnered with HR to integrate EEO practices across departments
- United multiple departments to align EEO strategies effectively
- Monitored and reported on EEO data accuracy, ensuring regulatory adherence
- Analyzed EEO trends to refine compliance strategies, increasing inclusivity
- Initiated EEO compliance audits, boosting adherence by 30%.
- Designed metrics-driven performance evaluations for employees involved in key areas of risk management or regulatory oversight.
- Researched issues and laws related to investigations.
HR Onboarding Specialist
Department of Veterans Affairs
07.2017 - 06.2022
- Increased newcomer satisfaction by resolving onboarding issues swiftly
- Enhanced onboarding process for new hires
- Reduced onboarding time by 20% through process improvements
- Implemented advanced HR technologies for better efficiency
- Boosted employee satisfaction during the onboarding process
- Analyzed and restructured the onboarding process, achieving a 20% reduction in cycle time
- Optimized HR data systems, enhancing reporting accuracy and efficiency
- Leveraged HR analytics to enhance system efficiency and accuracy
- Introduced digital tracking for onboarding, cutting manual tasks by 30%.
- Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Put together employee files and collected required digital or physical information to meet requirements.
Customer Service Representative
Internal Revenue Service
11.2010 - 07.2017
- Handled customer service responsibilities at IRS for 7 years
- Successfully addressed and resolved tax-related queries
- Increased customer satisfaction rates through detail-focused service
- Applied innovative solutions to complex tax problems
- Contributed to a visionary customer service approach
- Implemented innovative solutions to recurring tax issues
- Boosted customer satisfaction by 30% through effective problem-solving
- Maintained 99% accuracy in tax documentation, ensuring compliance
- Pioneered a real-time tax update system, reducing user errors and enhancing compliance
- Analyzed tax return patterns to anticipate common errors and prevent them
- Streamlined tax filing processes, significantly speeding up client handling.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Ensured timely processing of returns through efficient workload management and attention to detail.
- Communicated with taxpayers in writing and by telephone.
Education
Bachelors of Accounting -
Strayer University-Pennsylvania
Philadelphia, PA06.2015
High School Diploma -
Hallahan Catholic Girls High School
Philadelphia, PA06.2000
Skills
- Labor law enforcement
- Data analysis
- Compliance strategies
- Investigative techniques
- Tax documentation
- Legal Research
- Investigation techniques
- Training delivery
- Internal Auditing
Work Preference
Work Type
Part TimeLocation Preference
RemoteWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Compliance Investigator
Department of Labor
06.2022 - Current
HR Onboarding Specialist
Department of Veterans Affairs
07.2017 - 06.2022
Customer Service Representative
Internal Revenue Service
11.2010 - 07.2017
Bachelors of Accounting -
Strayer University-Pennsylvania
High School Diploma -
Hallahan Catholic Girls High School