Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

J. ANGEL GUZMAN

Cutler Bay,FL

Summary

Exceptional leader talented at Operations, Human Resources and Talent management. Technically-savvy with outstanding relationship building, training and presentation skills. Experienced Mentor professional with strong leadership and relationship-building skills. Manager with 20+ years experience. Customer Service, Computer Skills,Retail Management, Inventory Management, Training Operations/scheduling Management and Payroll processing. Conflict resolution. Team Leadership. Staff development Budgeting and finance Self-motivated Data management Risk management processes Strong verbal communication

Overview

21
21
years of professional experience

Work History

General Manager

Levis Strauss & Co
Miami , Florida
09.2018 - Current
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Hired and trained management and store staff as per policy guideline's

Operations/HR Manager

Nike inc
Miami, Florida
08.2012 - 03.2017
  • Managed different fields of the location including but not limited to consumer service, hiring and training of new personnel,coaching to behaviors on a daily basis for all employees, inventory and accountability for all merchandise count, weekly payroll, scheduling within the Kronos system and submission of hours requested for all events, opening and closing procedures involving cash management up to 20 million in revenue on a yearly basis, In charge of any loss prevention investigations
  • Also in charge of audits and any legal compliance that might be required by the state or by mall contract including licensing, alarms, property pods and any inbound scheduling of required merchandise.

Associate Operations/HR manager

Aeropostale
Miami, Florida
10.2009 - 08.2012
  • In charge of all Loss Prevention/ Operational auditing procedures for a 12 million dollar location
  • Including the process of hiring up to 220 employees, training and ensuring all files are up to state law compliance
  • Also coaches trains and develops employees for future career positions within Internal positions
  • Manage the daily process of payroll, audits, LP, training, scheduling, opening and closing procedures as well as consistent behavior coaching for a higher level of customer service.

Associate Operations/HR manager

Banana Republic
Miami
11.1999 - 10.2009
  • In charge of the Customer Experience Work center for up to 25 million dollar locations
  • In charge of the recruiting process, hiring and training of new employees to ensure clear work center responsibilities
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Also the supervision of goals, direct report conversations and coaching for a successful career path within internal recruiting
  • In charge of operations such as scheduling, payroll and supply ordering

Education

Business Management

The College of Westchester
White Plains, NY

Skills

  • Management Team-Building
  • Human Resources and Operations
  • Sales Tracking
  • Performance Monitoring and Evaluation
  • Business Management Principles
  • Hiring and Onboarding
  • Financial Management
  • Business Leadership
  • Supervision and Training

Timeline

General Manager

Levis Strauss & Co
09.2018 - Current

Operations/HR Manager

Nike inc
08.2012 - 03.2017

Associate Operations/HR manager

Aeropostale
10.2009 - 08.2012

Associate Operations/HR manager

Banana Republic
11.1999 - 10.2009

Business Management

The College of Westchester

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J. ANGEL GUZMAN