Adept at providing empathetic support and managing sensitive information, I honed my active listening and organizational skills at 7 Cups and SUNY Plattsburgh. Demonstrated proficiency in public speaking and event planning, with a commitment to confidentiality and cross-cultural awareness. Achieved active listener certification, underscoring my dedication to professional development and teamwork.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Volunteer
7 Cups
10.2024 - Current
Provided empathetic and confidential emotional support to individuals seeking help via online chat platform.
Demonstrated active listening skills to understand complex situations and provide appropriate guidance.
Adhered to strict confidentiality guidelines when handling sensitive information.
Successfully navigated crisis situations by providing immediate support and appropriate referrals when necessary.
Completed various trainings for specific listening skills for ADHD, ACT Therapy etc
Earned active listener certificate and working to earn more certification on a higher level as an active listener.
Student Assistant State Employee
State University of New York at Plattsburgh
09.2021 - 10.2022
Administrative tasks:
Managing prospective and incoming student records
Scheduling appointments and meetings with international students and respective faculty.
Maintaining student databases and tracking processing.
Collecting documents from international students upon arrival, organizing, assisting in processing them and returning them safely.
Mailing documents to incoming students internationally.
Communication and outreach:
Answering inquiries from prospective students and their families
Providing information on academic programs, admissions requirements, and scholarships
Corresponding with international partners and consultation agencies
Attending and presentation webinars for prospective international students and consultation agencies.
Made power-point presentations for events
Event planning:
Assisting with planning and execution of international student events (cultural events, welcome receptions etc)
Assisting in organizing orientation sessions and workshops for new international students
Managing event registration and communication
Cross-cultural awareness:
Demonstrating sensitivity to diverse cultural backgrounds
Facilitating communication between international students and faculty
Providing support to students navigating cultural adjustments
Education
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice
New York, NY
06-2026
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
New York, NY
06-2026
Skills
Teamwork and collaboration
Organized and efficient
Problem-solving
Public speaking
Event setup
Answering phones
Professional appearance
Foreign language proficiency
Administrative tasks
Recordkeeping and confidentiality
Clear communication
Certification
CITI certification
SPSS certification
Active Listener certification
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Marathi
Native or Bilingual
Timeline
Volunteer
7 Cups
10.2024 - Current
Student Assistant State Employee
State University of New York at Plattsburgh
09.2021 - 10.2022
CITI certification
SPSS certification
Active Listener certification
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
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