Jani Belk
Lancaster,SC
Summary
Detail-oriented Patient Support Specialist and Credentialing Coordinator skilled in Epic charting and HIPAA compliance. Proven ability to enhance patient experiences through effective communication and meticulous data management. Detail-oriented healthcare professional with experience in customer care and pharmacy assistance. Skilled in data accuracy, HIPAA regulations, and patient communication. Committed to driving operational efficiency and improving patient satisfaction through strong service delivery.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
Cecelia Health
01.2024 - 11.2025
- Facilitated effective communication with healthcare providers to enhance patient experience.
- Documented customer interactions in CRM for future reference.
- Resolved inquiries and issues across multiple communication channels.
- Delivered prompt, friendly service for routine questions and complaints.
- Utilized Microsoft Suite, EHR, and Epic applications to support operational efficiency.
- Adhered to HIPAA regulations while managing sensitive patient information.
Pharmacy Assistant
Everise
12.2022 - 02.2024
- Processed prescription orders efficiently using pharmacy management software.
- Collaborated with healthcare professionals to ensure precise medication distribution.
- Addressed customer inquiries and provided detailed medication information.
- Assisted pharmacists in preparing and dispensing medications for patients.
- Handled telephone inquiries related to order status and payment processing.
- Leveraged Excel spreadsheets for enhanced organization and tracking of pharmacy operations.
Education
High School Diploma -
Lancaster High
Lancaster, SC05-2022
Skills
- Epic systems proficiency
- Knowledge of pharmaceuticals
- Data entry and order processing skills
- Advanced Excel techniques
- Patient relationship development
- Understanding of medical terminology
- Remote work capabilities
- Adherence to HIPAA standards
- CRM and call management expertise
- Meticulous attention to detail
- Effective verbal and written communication
Timeline
Customer Care Representative
Cecelia Health
01.2024 - 11.2025
Pharmacy Assistant
Everise
12.2022 - 02.2024
High School Diploma -
Lancaster High