JANI POZELL
Glendale,WV
Summary
Dynamic professional with a proven track record in customer service. Expertise in managing operations and enhancing guest experiences, skilled in food safety compliance and event coordination. I excel in fast-paced environments, ensuring high standards of customer satisfaction and hygiene.
Overview
27
27
years of professional experience
Work History
Bonnie Dwaine Bed and Breakfast
Bonnie Grisell
09.1997 - Current
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Provided exceptional service and assistance to guests upon check-in.
- Managed day-to-day operations of lodging facility.
- Worked with the owner and caterers for a variety of events
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Developed strong partnerships with local businesses to create exclusive offers and packages for guests.
School Cook
Marshall County Schools
09.2020 - Current
- Cooked meals according to administrative policies, health code regulations and food service standards.
- Worked in a fast paced service line to ensure all received lunches in a timely manner.
Retail Sales Associate
Kohls Department Store
11.2015 - Current
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Fashion Merchandising
Bauder Fashion College
Arlington, TX05-1981
High School Diploma -
Magnolia High School
New Martinsville, Wv05-1980
Skills
- Event Coordination
- Customer Service
- Payroll
- Scheduling
- Time management
- Health and safety compliance
- Guest Relations Management
- Food Safety Regulations
Timeline
School Cook
Marshall County Schools
09.2020 - Current
Retail Sales Associate
Kohls Department Store
11.2015 - Current
Bonnie Dwaine Bed and Breakfast
Bonnie Grisell
09.1997 - Current
Fashion Merchandising
Bauder Fashion College
High School Diploma -
Magnolia High School
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