Jani Ruiz
Kissimmee,FL
Summary
Results‑driven and highly organized healthcare administration professional with experience in data entry, medical records management, insurance verification, and customer service. Proficient in maintaining confidential patient information in compliance with HIPAA and regulatory standards while ensuring high accuracy and data integrity. Demonstrated ability to process large volumes of records efficiently, identify and correct discrepancies, and streamline data‑management workflows to improve operational efficiency. Strong communicator and collaborator who supports seamless teamwork between clinical, billing, and administrative departments. Self‑motivated and seasoned in remote and work‑from‑home environments — adept at managing time, prioritizing tasks, and delivering consistent performance with minimal supervision.
Overview
6
6
years of professional experience
Work History
Procedure Scheduler
Orlando Health
05.2025 - Current
- Scheduled patient procedures, diagnostic tests, and surgical appointments using EHR and scheduling software, ensuring accuracy and timely booking.
- Verified insurance coverage and pre-authorizations prior to procedures, reducing claim denials and improving patient satisfaction.
- Maintained and updated patient records, ensuring all data is accurate, complete, and compliant with HIPPA regulations.
- Communicated appointment details, preparation instructions, and follow-up information to patients in a clear and professional manner.
- Resolved scheduling conflicts and last-minute changes promptly while maintaining a positive patient experience.
- Supported front-office operations, including phone triage, registration, and document management for medical procedures.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
Insurance Verification Specialist
Orlando Health
04.2024 - 05.2025
- Verify insurance eligibility, ensuring accurate patient data and compliance with policies.
- Guide patients on coverage and payment options, enhancing understanding and satisfaction.
- Process authorizations efficiently, collaborating with teams to resolve claims swiftly.
- Educate on financial aid, reducing delinquency and supporting patient financial health.
- Collaborated with healthcare teams to ensure accurate insurance verifications, enhancing patient experiences and reducing claim rejections.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Posted payments to accounts and maintained records.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Updated patient records with accurate, current insurance policy information.
Medical Records Specialist
Maximus
03.2023 - 04.2024
- Efficiently manage EHR data, ensuring HIPPA compliance and supporting patient care.
- Identify and rectify documentation errors, enhancing data integrity and operational efficiency.
- Organize and digitize records, facilitating quick access and streamlined healthcare processes.
- Collaborate with teams to resolve discrepancies, achieving high accuracy in record processing.
- Maintain confidentiality, handling sensitive information in line with federal and state regulations.
- Managed medical record requests, and achieving timely processing that enhanced patient satisfaction.
Data Entry Clerk
TEKsystems
08.2021 - 03.2023
- Entered, verified, and updated large data sets with 98-100% accuracy, enhancing data integrity.
- Reviewed and corrected digital documents, ensuring completeness and compliance with privacy guidelines.
- Managed data processing tasks in a fast-paced setting, consistently meeting quality and productivity standards.
- Collaborated with remote teams to resolve discrepancies, supporting seamless administrative workflows.
- Maintained comprehensive records and documentation, ensuring compliance with company standards and facilitating audits.
- Demonstrated a strong commitment to team goals, actively contributing to a positive work environment and collaborative spirit.
Customer Service Representative
Amazon
03.2020 - 06.2021
- Provided excellent customer service via phone, chat, and email, consistently meeting performance targets.
- Resolved customer issues efficiently using Amazon's internal tools, ensuring high customer satisfaction.
- Managed high-volume calls with precision, maintaining accuracy in documentation and data entry.
- Utilized de-escalation techniques and empathy to handle conflicts, resulting in positive customer interactions.
- Adapted to fast-paced environments, demonstrating strong multitasking and time management skills.
- Managed over 80 calls per work day.
Skills
- Expertise in HIPAA compliance
- Patient support coordination
- Data entry expertise
- Scheduling expertise
- Insurance verification
- Database maintenance
- Excellent communication
- Meticulous attention to detail
- Skilled in Microsoft Office tools
- Effective multitasking
- Time management expertise
- Effective team collaboration
Timeline
Procedure Scheduler
Orlando Health
05.2025 - Current
Insurance Verification Specialist
Orlando Health
04.2024 - 05.2025
Medical Records Specialist
Maximus
03.2023 - 04.2024
Data Entry Clerk
TEKsystems
08.2021 - 03.2023
Customer Service Representative
Amazon
03.2020 - 06.2021