Jania Williams
South Bend,IN
Summary
Friendly and motivated high school graduate seeking entry-level customer service role. Prior experience assisting customers and working in a fast-paced team environment. Seeking a challenging role in a dynamic organization where my persuasive communication skills can be utilized to drive revenue growth. Committed to delivering exceptional customer service and achieving success.
Overview
2
2
year of professional experience
1
1
Language
Work History
Crew Trainer
Mcdonalds
07.2022 - 10.2023
- Developed and implemented training programs for new crew members, resulting in improved efficiency and productivity within the team
- Demonstrated exceptional leadership skills by providing hands-on coaching and guidance to crew members, leading to increased job satisfaction and retention rates
- Conducted regular performance evaluations and provided constructive feedback to crew members, helping them enhance their skills and capabilities
- Collaborated with management to identify training needs and create customized development plans for crew members, ensuring alignment with organizational goals and objectives.
Waitress
NOKU Bistro And Sushi Bar
07.2023 - 08.2023
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Riley High School
South Bend, IN05.2024
Skills
- Strong communication skills
- Persuasive selling techniques
- customer service
- Attention to Detail
- Critical Thinking
- Relationship Building
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Paid time offWork-life balanceTimeline
Waitress
NOKU Bistro And Sushi Bar
07.2023 - 08.2023
Crew Trainer
Mcdonalds
07.2022 - 10.2023
Riley High School