JANIA AMENRA
Fort Myers,Florida
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
RETAIL SALES ASSOCIATE
Walgreens
08.2022 - Current
- Engaging customers and patients by greeting them on their arrival and offering them assistance with products and services
- Demonstrated excellent organizational and time management skills while meeting all deadlines
- Operated POS system to ensure accuracy of orders placed by customers
- Utilized sales strategies to increase average purchase amounts by 33%
- Promoted store products by engaging customers and providing product demonstrations.
HOTEL RESERVATIONS AGENT
Hotel Planner (Remote)
07.2022 - 06.2023
- Increased sales rates by 22%
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Demonstrated excellent communication skills, both verbal and written, when dealing with customers
- Leveraged current technology solutions to increase efficiency up to 26% within our reservations department.
- Assisted guests with their check-in and check-out processes as well along with special requests they may have had
- Responsible for taking incoming calls from potential customers inquiring about hotel services, rates, and availability.
CASHIER/CUSTOMER SERVICE ASSOCIATE
Big lots
02.2022 - 10.2022
- Unloading trucks, Stocking shelves with latest products, Cleaning Stock
- Demonstrate knowledge of products and services to customers Processes return transaction Receiving payments and issuing receipts, wrapping packages and keeping track of all cash and credit transactions.
- Set up promotional displays and signage increasing sales up to 23%.
- Expanded opportunities for process improvement initiatives that would enhance customer satisfaction scores
- Used company system for tracking inventory reducing errors up to 30%
Customer Service Representative
CVS Health (Remote)
04.2021 - 02.2022
- Developed knowledge of company products to provide helpful suggestions and recommendations to customers
- Cross-trained and provided backup support for organizational leadership.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with colleagues to develop strategies for increasing customer loyalty and retention rates up to 20%
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Education
Some College (No Degree) - PSYCHOLOGY
Florida Southwestern State College
Fort Myers, FLGED -
Primavera Online High School
Phoenix, AZ07.2021
Skills
- Complex Problem-Solving
- Microsoft office
- Active Listening
- Workload Management
- Self-starter
- Inbound/outbound calling
- Product and Service Sales
- Work-family balance
- Technical proficiency
- Productiveness
- Team player mindset with cross-cultural literacy
Timeline
RETAIL SALES ASSOCIATE
Walgreens
08.2022 - Current
HOTEL RESERVATIONS AGENT
Hotel Planner (Remote)
07.2022 - 06.2023
CASHIER/CUSTOMER SERVICE ASSOCIATE
Big lots
02.2022 - 10.2022
Customer Service Representative
CVS Health (Remote)
04.2021 - 02.2022
Some College (No Degree) - PSYCHOLOGY
Florida Southwestern State College
GED -
Primavera Online High School