Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jania Bristol

Jacksonville,FL

Summary

High-energy sales and customer relations professional with a knack for effective communication and successful negotiation. Committed to providing superior support and consistently meeting production targets. A creative problem solver adept at implementing robust solutions that drive loyalty, increase retention, and support revenue objectives. Experienced in leadership roles, including training and mentoring new associates, while also being a valuable team player.

Offering warm and positive attitude, combined with passion for community service

Overview

3
3
years of professional experience

Work History

YMCA Volunteer

YMCA Tigerwood Academy
12.2024 - Current
  • Engaged with community members to promote available programs and services.
  • Supported staff in maintaining a safe and clean environment for all participants.
  • Encouraged positive interactions among participants to foster community spirit.
  • Assisted in organizing and implementing recreational activities for children and families.
  • Assisted in distributing materials and supplies for programs and events.
  • Provided guidance and support to participants during activities and events.

Customer Service Representative

Waxing Center
09.2024 - 01.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Ensured Paperwork and notes were up to date
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.

Salesperson

Footlocker
01.2024 - 09.2024
  • Knowledgeable about footlocker products
  • Meet sales goals and maintain productivity goals
  • Greet and assist customers answer questions and provide a friendly shopping experience
  • Ensure merchandise is well stocked and organize and maintain a clean work environment
  • Follow store operations and procedures
  • Conducted market research to identify industry trends and customer needs.
  • Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.

Cashier

Burger King
01.2023 - 09.2023
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Stocked shelves with merchandise when needed.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Discounted purchases by scanning and redeeming coupons.
  • Used suggestive selling techniques to promote add-on sales.

Cashier

Winn Dixie Supermarket
02.2022 - 12.2022
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions, and offered product advice.

Education

Some College (No Degree) - Early Childhood Care And Education

Florida State College
Jacksonville, FL

Certificate -

Acumen CNA Training
Jacksonville, FL
08-2024

GED -

General Education Development
Jacksonville, FL
04-2024

Skills

  • Great Customer Service skills
  • Fast paced learner
  • Adhere to job requirements and policies
  • Team player
  • Time Management
  • Clear Communication
  • Teamwork and Collaboration
  • Goal Setting
  • Taking and Recording Vital Signs
  • Monitor vital signs
  • Office administration
  • Youth mentoring
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Cleaning and sanitizing
  • Team collaboration
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication
  • Training and mentoring
  • Flexible schedule
  • Documentation skills

Timeline

YMCA Volunteer

YMCA Tigerwood Academy
12.2024 - Current

Customer Service Representative

Waxing Center
09.2024 - 01.2025

Salesperson

Footlocker
01.2024 - 09.2024

Cashier

Burger King
01.2023 - 09.2023

Cashier

Winn Dixie Supermarket
02.2022 - 12.2022

Certificate -

Acumen CNA Training

Some College (No Degree) - Early Childhood Care And Education

Florida State College

GED -

General Education Development

Similar Profiles

CREATE PROFILE
Jania Bristol