Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
CustomerServiceRepresentative

JANIA EVANS

Spring,TX

Summary

To continue my career with an organization that will utilize my Management, Supervision and Administrative skills to benefit mutual growth and success.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Assistant Area Manager

ADOC- Division of Community Corrections
North Little Rock, AR
05.2016 - Current
  • Mentor staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Direct and led employees, supervising activities to drive productivity and efficiency.
  • Delegate tasks to team members based upon skill level and to achieve organizational goals.
  • Review employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Produce thorough, accurate and timely reports of project activities.
  • Interview prospective employees and provided input to HR on hiring decisions.
  • Hold regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Plan and led team meetings to review business results and communicate new and ongoing priorities.
  • Mediate conflicts between employees and facilitated effective resolutions to disputes.
  • Serve as the American Correctional Association Accreditation Standards Coordinator
  • Represent Area as the County Jail Liaison
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Facilitate classroom and application training for new and current employees
  • Organize schedules, workflows and shift coverage to meet expected business demands.
  • Resolve offender- staff inquiries and complaints requiring management-level escalation.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Provide leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Review completed work to verify consistency, quality and conformance.
  • Compile employee files

Probation/ Parole Agent

ADOC- Division of Community Corrections
North Little Rock, AR
02.2012 - 05.2016
  • Interview probationers and parolees regularly to evaluate their progress in accomplishing goals and maintaining the terms specified in their probation contracts and rehabilitation plans.
  • Recommend remedial action or initiate court action in response to noncompliance with terms of probation or parole.
  • Administer drug and alcohol tests, including random drug screens of offenders, to verify compliance.
  • Discuss with offenders how such issues as drug and alcohol abuse and anger management problems might have played roles in their criminal behavior.
  • Investigate alleged parole violations, using interviews, surveillance, and search and seizure.
  • Conduct prehearing and presentencing investigations and testify in court regarding offenders' backgrounds and recommended sentences and sentencing conditions.
  • Inform offenders or inmates of requirements of conditional release, such as office visits, restitution payments, or educational and employment stipulations.
  • Arrange for medical, mental health, or substance abuse treatment services according to individual needs or court orders.
  • Supervise people on community-based sentences, such as electronically monitored home detention, and provide field supervision of probationers by conducting curfew checks or visits to home, work, or school.
  • Identify and approve work placements for offenders with community service sentences.
  • Transfer or transport offenders by driving vehicles.
  • Assisted probationers/ parolees with resolving housing, employment and social services problems.
  • Checked residential probationers/ parolees for adherence to curfew and compliance with rules.
  • Arrested and transported probationers and parolees in violation to ensure compliance with court protocol.
  • Understood and followed oral and written directions.
  • Assisted with case completion by conducting office, home and employment visits to ensure adherence to legal requirements.
  • Supervised adult offenders to monitor compliance with court ordered conditions.

Correctional Officer I and II

Arkansas Department of Corrections
Pine Bluff, AR
06.2003 - 02.2012
  • Conduct head counts to ensure that each prisoner is present.
  • Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
  • Inspected cells and conducted random searches of common areas.
  • Maintained clear and open communications with facility areas to support safe operations.
  • Monitor conduct of prisoners in housing unit, or during work or recreational activities, according to established policies, regulations, and procedures, to prevent escape or violence.
  • Record information, such as prisoner identification, charges, and incidences of inmate disturbance, and keep daily logs of prisoner activities.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Search prisoners and vehicles and conduct shakedowns of cells for valuables and contraband, such as weapons or drugs.
  • Use weapons, handcuffs, and physical force to maintain discipline and order among prisoners.
  • Applied non-violent response tools and physical restraint during problematic situations.
  • Guard facility entrances to screen visitors.
  • Settle disputes between inmates.
  • Provide to supervisors oral and written reports of the quality and quantity of work performed by inmates, inmate disturbances and rule violations, and unusual occurrences.
  • Participate in required job training.
  • Take prisoners into custody and escort to locations within and outside of facility.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Directed visitor sign-in, documenting processes and completing appropriate visitation logs.

Education

Master of Arts - Management and Leadership

Webster University

Bachelor of Arts - Criminal Justice

University of Arkansas Pine Bluff

Skills

  • Employee Engagement
  • Personnel Information Systems
  • Performance Management Systems
  • Training Needs Analysis
  • Problem Solving
  • Employee Relations
  • Administering Disciplinary Procedures
  • Hiring and Firing
  • Employee Development
  • Problem-Solving
  • Conflict Resolution
  • Employee Coaching and Motivation
  • Scheduling and Coordinating
  • Time Management
  • Calm Under Pressure
  • Decision Making
  • Team Building
  • First Aid/CPR
  • Active Listening
  • People Skills
  • Good Work Ethic
  • Supervision & Leadership
  • Reliable & Trustworthy
  • Planning & Organizing
  • Interactive Teaching/Learning

Certification

Certified Police Professional Instructor Certified Law Enforcement Officer

CPR Certified

National Crime Information Center (NCIC), Arkansas Crime Information Center (ACIC) Certified

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant Area Manager

ADOC- Division of Community Corrections
05.2016 - Current

Probation/ Parole Agent

ADOC- Division of Community Corrections
02.2012 - 05.2016

Correctional Officer I and II

Arkansas Department of Corrections
06.2003 - 02.2012

Master of Arts - Management and Leadership

Webster University

Bachelor of Arts - Criminal Justice

University of Arkansas Pine Bluff

Certified Police Professional Instructor Certified Law Enforcement Officer

CPR Certified

National Crime Information Center (NCIC), Arkansas Crime Information Center (ACIC) Certified

JANIA EVANS