Jania Russell
New York,NY
Summary
Enthusiastic student with exceptional skills in teamwork and independent work. Possesses a strong work ethic and excellent organizational abilities that contribute to a positive attitude and friendly demeanor in any environment. Skilled in engaging with guests and utilizing suggestive selling techniques to drive sales. Proficient in active listening and intermediate in bilingual communication (Mandarin), effectively meeting diverse customer needs and building meaningful relationships. Demonstrates leadership through managing, tutoring, and motivating others to achieve results and enhance customer satisfaction. Trusted to oversee and work with children, serving as a strong role model and guide while ensuring their safety and entertainment.
Overview
6
6
years of professional experience
Work History
Bear Builder
Build A Bear Workshop Inc
New York, NY
04.2021 - Current
- Handled cash transactions accurately and efficiently to facilitate smooth store operations.
- Contributed to achieving store sales targets through upselling techniques and promotion of add-on products.
- Trained new employees on company policies, procedures, and product knowledge, increasing overall team performance.
- Maintained a thorough understanding of all merchandise offerings to make informed suggestions based on individual preferences or special occasions.
- Collaborated with fellow employees to create a friendly, supportive work environment that fostered team success.
- Followed safety protocols to maintain safe working environment.
- Resolved customer issues promptly and professionally to ensure satisfaction and repeat business.
- Organized children's birthday parties and led fun party games and activities to keep children entertained.
- Used information gained from engaging with guests to convert guests and drive sales.
- Demonstrated versatility in fulfilling various roles within the store as needed, including cashier, party host, or stockroom assistant.
- Provided exceptional customer service by attentively listening to customer needs and preferences during the bear creation process.
- Assisted parents and children in construction and design of personalized stuffed animals, working with over 30 families per shift.
Camp Counselor
St. Nick's Alliance
New York, NY
07.2019 - 08.2019
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment
- Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills
- Checked on campers struggling with various social and recreational skills to maintain camper and parent satisfaction
- Planned, organized, facilitated and promoted diverse recreational programs
- Helped participants enjoy activities while ensuring adherence to protocol
- Mediated conflicts between campers by enhancing their communication skills
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Teacher's Aide Volunteer
Education Alliance
New York, NY
11.2018 - 06.2019
- Sorted and shelved books to help manage materials and free up teachers for more important work
- Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students
- Cleaned and organized classrooms, materials and supplies to support maximum efficiency
- Outlined unique lessons to fit individual needs in skill building and instruction on each subject
- Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement
- Established positive relationships with students, parents, fellow teachers and school administrators
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success
- Drove social, emotional, intellectual, and physical development through age-appropriate enrichment activities
Teacher's Aide Volunteer
Education Alliance
New York, NY
07.2018 - 08.2018
- Sorted and shelved books to help manage materials and free up teachers for more important work
- Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students
- Cleaned and organized classrooms, materials and supplies to support maximum efficiency
- Outlined unique lessons to fit individual needs in skill building and instruction on each subject
- Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement
- Established positive relationships with students, parents, fellow teachers and school administrators
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success
Education
Associate of Science - Psychology
Borough of Manhattan Community College
New York, NY05-2025
High School Diploma - Graphic Design
Chelsea Career And Technical Education High School
New York, NY06.2021
Skills
- Work ethic
- Relationship building
- Decision-making
- Communication/ Interpersonal Skills
- Organizational skills
- Problem solving
- Computer Skills
- Guest Engagement
- Suggestive Selling
- Teamwork and Collaboration
- Adaptability
- Child Supervision
- Activity Supervision
Languages
Chinese (Mandarin)
Limited Working
Timeline
Bear Builder
Build A Bear Workshop Inc
04.2021 - Current
Camp Counselor
St. Nick's Alliance
07.2019 - 08.2019
Teacher's Aide Volunteer
Education Alliance
11.2018 - 06.2019
Teacher's Aide Volunteer
Education Alliance
07.2018 - 08.2018
Associate of Science - Psychology
Borough of Manhattan Community College
High School Diploma - Graphic Design
Chelsea Career And Technical Education High School