Jania Simons
Austin,TX
Summary
Talented professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings
Overview
6
6
years of professional experience
1
1
Certification
Work History
ABA Therapist
Blue Sprig Pediatrics Center
06.2023 - 05.2024
- Developed and maintained clear, individualized documentation on each patient.
- Developed and implemented treatment plans to improve gross and fine motor coordination, movement, and functioning of upper extremities.
- Implemented individualized treatment plans developed by clinical supervisors to serve patients with diverse needs.
- Acquired baseline data and implemented approved programs using behavioral technology appropriately, neutrally, and consistently.
- Monitored and documented client progress using data collection techniques.
- Implemented behavior intervention plans, increasing positive behaviors and reduce challenging behaviors.
Personal Vacation Planner
Royal Caribbean International
07.2021 - 06.2023
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Updated and maintained customer databases to increase customer retention.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
Call Center Representative
Lone Star College System
08.2019 - 01.2020
- Followed all company policies and procedures to deliver quality work.
- Maintained accurate and current costumer account data with manual forms processing and digital information updates.
- Documented detailed calls and complaints using the call centers CRM database.
- Answered all inbound calls and troubleshot students concerns to resolve incoming inquires.
- Made over 100 dials a day.
Master Personal Trainer
24 Hour Fitness
10.2018 - 03.2019
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Designed specific workout systems for individual clients based on performance ability.
- Educated clients on importance of proper nutrition to reach fitness objectives.
- Developed and implemented creative exercise programs to keep clients engaged and motivated.
- Demonstrated proper technique for exercises to avoid injuries.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Utilized effective record-keeping system for tracking customer information.
- Provided emergency first aid and CPR as needed.
- Assisted with marketing and promoting of classes and services.
- Promoted safe and inclusive environment for club clients and members.
- Collaborated with other fitness professionals to develop and implement new programs.
- Led aerobics, yoga, core strength and kickboxing classes.
Education
No Degree -
University of West Georgia
Carrollton, GA02-2022
Skills
- Transition planning
- Behavioral assessment
- Crisis management
- Social skills development
- Data collection
- Reinforcement techniques
- Clinical documentation
- Mental health assessment
- Mental health counseling
- Psychological therapy treatments
- Program management
- Team building
- Interpersonal skills development
- HIPAA requirements
- Analytical thinking
Certification
- First Aid Certification
Timeline
ABA Therapist
Blue Sprig Pediatrics Center
06.2023 - 05.2024
Personal Vacation Planner
Royal Caribbean International
07.2021 - 06.2023
Call Center Representative
Lone Star College System
08.2019 - 01.2020
Master Personal Trainer
24 Hour Fitness
10.2018 - 03.2019
- First Aid Certification
No Degree -
University of West Georgia
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