Summary
Overview
Work History
Skills
Personal Information
Certification
Timeline
Generic

Jania Simons

Austin,Tx

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Waiter

Norwegian Cruise Line
09.2024 - Current
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Increased sales significantly by upselling higher-end products to customers.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Waiter

American Cruise Lines
02.2024 - 08.2024
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Answered customers' questions, recommended items, and recorded order information.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.

ABA Therapist

Blue Sprig Pediatrics Center
06.2023 - 05.2024
  • Developed and maintained clear, individualized documentation on each patient.
  • Developed and implemented treatment plans to improve gross and fine motor coordination, movement, and functioning of upper extremities.
  • Implemented individualized treatment plans developed by clinical supervisors to serve patients with diverse needs.
  • Acquired baseline data and implemented approved programs using behavioral technology appropriately, neutrally, and consistently.
  • Monitored and documented client progress using data collection techniques.
  • Implemented behavior intervention plans, increasing positive behaviors and reduce challenging behaviors.
  • Performed behavioral therapy assessments and treatments in patients' homes without direct supervision.

Personal Vacation Planner

Royal Caribbean International
07.2021 - 06.2023
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Updated and maintained customer databases to increase customer retention.
  • Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.

Call Center Representative

Lone Star College System
08.2019 - 01.2020
  • Followed all company policies and procedures to deliver quality work.
  • Maintained accurate and current costumer account data with manual forms processing and digital information updates.
  • Documented detailed calls and complaints using the call centers CRM database.
  • Answered all inbound calls and troubleshot students concerns to resolve incoming inquires.
  • Made over 100 dials a day.
  • Cross-trained and provided backup support for organizational leadership.

Personal Trainer

24 Hour Fitness
10.2018 - 03.2019
  • Explained exercise modifications and contraindicated movements to participants with history of injury.
  • Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Educated clients on importance of proper nutrition to reach fitness objectives.
  • Developed and implemented creative exercise programs to keep clients engaged and motivated.
  • Demonstrated proper technique for exercises to avoid injuries.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Utilized effective record-keeping system for tracking customer information.
  • Provided emergency first aid and CPR as needed.
  • Assisted with marketing and promoting of classes and services.
  • Promoted safe and inclusive environment for club clients and members.
  • Collaborated with other fitness professionals to develop and implement new programs.
  • Led aerobics, yoga, core strength and kickboxing classes.
  • Designed specific workout systems for individual clients based on performance ability.
  • Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.

Skills

  • High-capacity dining management
  • Fine dining
  • Cash handling
  • Serving expertise
  • Point-of-sale system
  • Time management
  • Sales techniques
  • Safe food handling
  • Verbal and written communication
  • Salesmanship
  • Wine pairings
  • Hospitality and accommodation

Personal Information

Title:

Certification

  • First Aid Certification

  • Registered Behavior Technician (RBT) - Behavior Analyst Certification Board.

Timeline

Waiter

Norwegian Cruise Line
09.2024 - Current

Waiter

American Cruise Lines
02.2024 - 08.2024

ABA Therapist

Blue Sprig Pediatrics Center
06.2023 - 05.2024

Personal Vacation Planner

Royal Caribbean International
07.2021 - 06.2023

Call Center Representative

Lone Star College System
08.2019 - 01.2020

Personal Trainer

24 Hour Fitness
10.2018 - 03.2019

Similar Profiles

CREATE PROFILE