Jania Whiting
Beaumont
Summary
Proven track record of enhancing customer satisfaction and retention at Focus, leveraging strong problem-solving and communication skills. Streamlined operations and mentored teams at Family Dollar, demonstrating exceptional multitasking and teamwork abilities. Achieved high-quality service delivery by adhering to safety procedures and efficient time management.
Overview
7
7
years of professional experience
Work History
Laundry Operator
Summer Place
Beaumont, TX
07.2024 - Current
- Enhanced customer satisfaction by providing timely and high-quality laundry services for clients.
- Streamlined workflow by effectively loading and unloading washers and dryers according to capacity guidelines.
- Sustained equipment functionality through routine cleaning, maintenance checks, and prompt reporting of issues to management.
- Collected soiled linens and clothing and pretreated stains.
Assistant Manager
Family Dollar
Beaumont
08.2017 - Current
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Customer Retention Agent
Focus
Beaumont, TX
06.2022 - 12.2023
- Improved customer retention rates by building rapport and establishing long-term relationships with clients.
- Reduced cancellations through empathetic listening, understanding client needs, and offering tailored support.
- Collaborated with other departments to ensure seamless service delivery, enhancing overall customer satisfaction.
- Streamlined resolution processes for increased efficiency in handling customer complaints and issues.
Education
High School Diploma -
Central Highschool
Beaumont, TX06.2018
Skills
- Safety procedures
- Customer service
- Problem-solving
- Time management
- Teamwork and collaboration
- Problem-solving abilities
Timeline
Laundry Operator
Summer Place
07.2024 - Current
Customer Retention Agent
Focus
06.2022 - 12.2023
Assistant Manager
Family Dollar
08.2017 - Current
High School Diploma -
Central Highschool