Janiah Courtney
Cleveland
Summary
Dynamic and innovative professional with a proven track record in educational and sales roles, notably at CMHA. Excelled in fostering student confidence and boosting sales through effective communication and creative problem-solving. Skilled in collaboration and innovation, achieving significant improvements in learning outcomes and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Tutor
CMHA
05.2024 - 09.2024
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Daycare Teacher
Kids Learning Academy
05.2023 - 12.2023
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
Salesperson
Dtlr
01.2020 - 08.2022
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Expanded customer base through targeted prospecting and networking efforts.
Education
Bachelors - Social Work
Cleveland State University
Cleveland, OHSkills
- Patience and empathy
- Problem-solving skills
- Creative thinking
- Collaboration and teamwork
- Team collaboration
- Verbal and written communication
- Creativity and innovation
Timeline
Tutor
CMHA
05.2024 - 09.2024
Daycare Teacher
Kids Learning Academy
05.2023 - 12.2023
Salesperson
Dtlr
01.2020 - 08.2022
Bachelors - Social Work
Cleveland State University
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