JANIAH TUCKER
Tallahassee,FL
Summary
- To obtain a challenging position within a company that will utilize my professional skills and experience to strengthen and enhance communication with customers while allowing professional growth.
Overview
7
7
years of professional experience
Work History
Government Consultant
Florida Department Of Corrections
10.2024 - Current
- Received and logged public records request
- Reviewed and processed request
- Determined applicable exemptions
- -Referenced Florida statues and Florida administrative rules
- -Responded to written and electronic correspondences.
Contact Specialist
Florida Department Of Revenue
08.2022 - 10.2024
- Company Overview: Child Support Program Contact Specialist
- Monitor cases for support order compliance and made adjustments
- Perform case management tasks to enforce court-ordered child support obligations
- Calculated child support obligations and debts to initiate collection actions
- Interview involved parties to confirm facts, verify data and locate persons and financial assets
- Child Support Program Contact Specialist
Patient Resource Assistant
Tallahassee Memorial Healthcare
01.2022 - 08.2022
- Supervised daily activities and helped patients who attempted suicide and/or Baker Acted proactively
- Completed entries in logbooks patient files, journals, care plans, and other EMR/EHR every 15 minutes to accurately document and report patient progress
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor
Cashier/Customer Service Representative
Publix Supermarkets
06.2018 - 01.2022
- Company Overview: Cashier/Customer Service Representative
- Greeted customers entering store and responded promptly to customer needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Answered questions about store policies and addressed customer concerns
- Cashier/Customer Service Representative
Education
High School Diploma -
Florida State University Schools
Tallahassee, FL05.2021
Skills
- Customer Account Management
- Efficient and Detail-Oriented
- Verbal and Written Communication
- Courteous with Strong Service Mindset
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Professional Telephone Demeanor
- Strong Analytical and Problem-Solving Skills
- Proficiency in Microsoft Office Suite
- Proficiency in Google Suite
Timeline
Government Consultant
Florida Department Of Corrections
10.2024 - Current
Contact Specialist
Florida Department Of Revenue
08.2022 - 10.2024
Patient Resource Assistant
Tallahassee Memorial Healthcare
01.2022 - 08.2022
Cashier/Customer Service Representative
Publix Supermarkets
06.2018 - 01.2022
High School Diploma -
Florida State University Schools
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