Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janiah Robinson

Augusta,GA

Summary

Accomplished Customer Support Representative with a proven track record at Teleperformance, excelling in complaint resolution and customer satisfaction. Skilled in data management and multitasking, adept at enhancing customer service delivery. Demonstrated ability to improve support systems, showcasing strong report generation capabilities and exceptional communication skills.

I am an 18 year old mom of one looking to start my career. I am very dependable and open to anything. I can bring a lot to the table and I’m excited for new things!

Overview

1
1
year of professional experience

Work History

Customer Support Representative

Teleperformance
04.2024 - 08.2024
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
  • Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.

Sales Associate

Augusta Beauty Outlet
01.2024 - 03.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Academy of Richmond County
Augusta, GA
05.2024

Skills

  • Customer Success Management
  • Complaint Handling
  • Data Management
  • Report Generation
  • Great Customer Service
  • Multitasker

Timeline

Customer Support Representative

Teleperformance
04.2024 - 08.2024

Sales Associate

Augusta Beauty Outlet
01.2024 - 03.2024

Academy of Richmond County
Janiah Robinson