Janiah Spearman
Richmond,VA
Summary
Reliable Direct Care Worker offering exceptional care in home environments. Passionate about supporting patient progress by monitoring medication reactions, observing behaviors and teaching healthy habits. Dedicated to patient safety, wellness and happiness. Committed Direct Care Worker brings success in healthcare roles. Skilled at assisting with daily living activities and meal preparation. Focused on maintaining client safety and comfort through continuous monitoring and care. Patient-focused professional offers support in critical care, pre-op, medical-surgical and post-op cases in medical center environments. Delivers customized education to patients of diverse conditions and backgrounds. Excellent decision-making, time management and communication skills. Hardworking Patient Care Technician bringing proven direct support experience developed during healthcare career. Knowledgeable about paperwork procedures, mobility assistance and documentation requirements. Team-oriented and adaptable to changing needs. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership. Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule. Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Heavenly Helpers Healthcare
Mecha, VA
05.2024 - Current
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
Patient Care Technician
St Mary's Hospital and Medical Center
Richmond, VA
07.2023 - 04.2024
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Recorded patient conditions and vital signs before and after medical operations.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Restocked unit frequently with necessary medical supplies.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Kept instruments and equipment clean and sanitized.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
- Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.
- Educated patients on basic health-related topics such as nutrition, hygiene habits.
- Ensured that all medical equipment was properly maintained and sterilized.
- Instructed new employees on proper techniques of performing daily tasks.
- Explained treatment procedures to patients and their families.
Shift Manager/Key Holder
Papa Johns
Richmond, VA
12.2022 - 06.2023
- Conducted weekly reviews of employee performance evaluations.
- Established partnerships with local businesses to increase brand awareness in the community.
- Maintained detailed records of employee performance reviews and disciplinary actions taken.
- Scheduled personnel shifts based on business needs while ensuring adequate coverage at all times.
- Evaluated productivity metrics such as average sale per hour and shrinkage rates monthly.
- Ensured proper opening and closing procedures were followed daily.
- Maintained accurate records of employee timecards, attendance, sales transactions, and other pertinent information.
- Monitored inventory levels to ensure sufficient stock was available at all times.
Cashier Team Lead
Bojangles' Famous Chicken 'n Biscuits
Richmond, VA
01.2021 - 12.2022
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Answered customer questions and provided store information.
- Processed payments promptly for customers to exceed productivity standards.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Ensured compliance with all safety regulations while performing tasks.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Analyzed sales data reports to identify trends in customer buying habits.
Education
High School Diploma -
John Marshall High School
Richmond, VA06-2023
Skills
- Community Integration
- Nutrition Support
- Individualized Support Planning
- Transportation Assistance
- Data Collection
- Health Education
- Active Listening
- Effective Communication
- Written Communication
- Time management abilities
- Documentation expert
- Multitasking
- Positive Attitude
- Flexible Schedule
- Punctual and Reliable
- Upselling strategies
- Customer Service Management
- Verbal/written communication
- Interpersonal ability
- Sales expertise
Certification
- Basic Life Support Certification
Languages
English
Full Professional
References
References available upon request.
Timeline
Direct Support Professional
Heavenly Helpers Healthcare
05.2024 - Current
Patient Care Technician
St Mary's Hospital and Medical Center
07.2023 - 04.2024
Shift Manager/Key Holder
Papa Johns
12.2022 - 06.2023
Cashier Team Lead
Bojangles' Famous Chicken 'n Biscuits
01.2021 - 12.2022
High School Diploma -
John Marshall High School
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