JANIAH M PAYNE
New York,NY
Summary
I've had a wide variety of jobs which gives myself a diverse perspective on every opportunity given. It has allowed myself to adapt faster, work better in teams and also communicate with people of all ages to resolve any problems that may arise.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Recreational Specialist
Westhab Inc.
09.2022 - Current
- Develops and implements activities & programs
- Create daily flyers & calendars for clients
- In charge of taking care of inventory
- Facilitate trips and in charge of getting the funding for each trip taken
- Getting donations from various companies for my clients
- Decorating the building daily as well as bulletin boards to keep clients updated
- My office is open to any of the families in the shelter but I mostly deal with kids, as i host daily fun/educational activities for them to participate in.
- Coordinated staff volunteers to supervise events and facilitate scheduled activities.
- Planned and evaluated recreation and athletic programs with recreation director to support community.
- Interviewed, trained and supervised part-time and seasonal personnel to perform job functions of recreation center.
- Prepared recreational materials and supplies for each activity.
Customer Service Team Leader
Finish Line (located Inside Macy's)
09.2019 - 05.2021
- Managed
- Was in charge of ensuring that the store's front-end ran smoothly and that it was properly staffed at all times.
- Educated new hires on the company's customer service policies and service level expectations.
- Exceeded service goals using customer service, sales, and employee management best practices.
- Provided exceptional customer service and drove retention by communicating accurate information about promotions, customer programs, and products.
- Answered an average of [60-80] calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
- Built customer confidence by actively listening to customer concerns and providing appropriate feedback.
Head Service Cashier
Gristedes Supermarket
03.2018 - 08.2019
- Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
- Reduced errors by reconciling the cash drawer before and after each shift.
- Inventoried stock and placed new orders to keep supplies at optimal levels for expected demands.
- Managed efficient employee scheduling by factoring in forecasted customer levels and labor cost controls.
- Maintained consistent efficiency and professionalism while managing high-volume shifts of over [100] customers.
- Trained new team members in cash register operation, stock procedures, and customer service strategies to maximize team performance and optimize customer relations.
- Improved customer satisfaction by communicating with them in a friendly and professional manner.
- Increased customer satisfaction by collaborating with other members of the customer service team to resolve a variety of issues. Handled POS transactions such as checks, cash, credit card purchases, and refunds.
Replenishment Associate
Modell Sporting Goods
06.2017 - 01.2018
- Was in charge of overseeing and directing the processing of all merchandise and shipments.
- Dealt with all customer service issues courteously and in accordance with company policies.
- Kept track of deliveries by comparing merchandise to invoice paperwork and reporting any discrepancies to the supervisor. Kept an eye on security and dealt with incidents calmly.
- Interacted with customers in a genuine and pleasant manner.
- Dealt with all customer service issues courteously and in accordance with company policies, The store, including the checkout desk and displays, was cleaned and organized by me.
- Accepted delivered packages, verified products, and double-checked delivery totals to keep system records current and accurate.
- Calculated correct order totals, updated accounts, and kept detailed records for inventory management.
Clerical Aide
Fairview Rehab & Nursing Home
07.2015 - 09.2017
- Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.
- Communicated with clients and gathered data to assist executives and increase office productivity.
- Was in charge of communications, mail distribution, supply ordering, and inventory control in the office.
- Compiled and distributed company information and related materials to candidates.
- Provided clerical support to company employees by copying, faxing, and filing documents. Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
- Incoming communications, such as phone calls, emails, and letters, were promptly received and forwarded to appropriate staff.
- Verified and created claim numbers by communicating with various insurance companies.
Education
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice of The City University of New York
New York, NY05.2026
Associate of Arts - Psychology
Borough of Manhattan Community College of The City University of New York
New York, NY06.2022
High School Diploma -
Academy For Careers In Television And Film
Long Island City, NY06.2019
Skills
- Computer literate
- Customer service
- Conflict mediation
- Client engagement
- Store maintenance
- Clerical support
- Documentation and reporting
- Inbound and outbound calling
Certification
- Phlebotomy Certification
- Career & Technical Education Certification
Timeline
Recreational Specialist
Westhab Inc.
09.2022 - Current
Customer Service Team Leader
Finish Line (located Inside Macy's)
09.2019 - 05.2021
Head Service Cashier
Gristedes Supermarket
03.2018 - 08.2019
Replenishment Associate
Modell Sporting Goods
06.2017 - 01.2018
Clerical Aide
Fairview Rehab & Nursing Home
07.2015 - 09.2017
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice of The City University of New York
Associate of Arts - Psychology
Borough of Manhattan Community College of The City University of New York
High School Diploma -
Academy For Careers In Television And Film
- Phlebotomy Certification
- Career & Technical Education Certification
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