Janialeez Mateo
Macon,GA
Summary
Reliable customer service and order fulfillment associate with experience in retail and warehouse operations, skilled in cash handling, product scanning, and inventory control.
Overview
1
1
Language
2
2
years of professional experience
Work History
Walmart/Associate Picker
Walmart
Macon, Georgia
01.2026 - 06.2026
- Picked merchandise for Walmart online orders using handheld scanners and carts.
- Supported pickup orders by efficiently gathering items and preparing carts for timely customer collection
- Located items across Walmart aisles, backroom, and storage bins.
- Packed groceries and merchandise into bags and totes, enhancing convenience for customers.
- Assisted customers with product questions, directions, and checkout support at Walmart store
- Answered store and merchandise questions and led customers to desired items.
- Resolved customer concerns and escalated issues, ensuring a positive shopping experience
- Followed safety standards, company policies, and loss prevention practices at Walmart
Amazon /Order Fulfillment Associate
Amazon
Windsor, Connecticut
10.2024 - 10.2025
- Picked customer orders from Amazon fulfillment center shelves using handheld scanners.
- Packed items at packing stations and applied shipping labels.
- Verified order accuracy prior to shipment.
- Inspected products for damage and quality before order fulfillment.
- Stowed inventory into designated bins following Amazon process guidelines.
- Sorted packages on conveyor systems for accurate shipment routing.
- Replenished stock locations to support continuous order processing.
- Organized and stored items in a warehouse using pallet jacks and hand trucks.
- Followed safety rules and maintained clean work areas throughout shifts.
Wendy's Crew Member
Wendy's
Ludlow, Massachusetts
05.2024 - 10.2024
- • Greeted guests and recorded orders at Wendy's front counter and drive-thru.
- • Processed cash register and POS transactions for customer orders.
- • Prepared sandwiches, fries, and salads in compliance with Wendy's food safety standards.
- • Assembled menu items according to portion and presentation standards.
- Engaged customers in friendly conversations during order processing, fostering a welcoming atmosphere.
- Assisted team members during busy shifts by providing efficient and friendly service.
- Delivered high standards of customer service during busy shifts in a fast-paced environment.
- Maintained safe food handling practices to prevent the spread of germs.
Education
High School Diploma -
Elaine Lucas High School Academy
Macon, GA06-2026
Skills
- Order fulfillment
- Order accuracy
- Product scanning
- Warehouse operations
- Inventory management
- Point-of-sale transactions
- Customer service
- Inventory management
Languages
Spanish
Limited
Timeline
Walmart/Associate Picker
Walmart
01.2026 - 06.2026
Amazon /Order Fulfillment Associate
Amazon
10.2024 - 10.2025
Wendy's Crew Member
Wendy's
05.2024 - 10.2024
High School Diploma -
Elaine Lucas High School Academy