Janialis Rosario
Breinigsville
Summary
Dedicated hospitality professional with a passion for delivering exceptional guest experiences. Experienced in front desk operations, night audit procedures, housekeeping management, breakfast service, and maintaining public areas to high standards. Transitioning from a successful semi-professional MMA career and current part-time nanny role, seeking a stable opportunity to advance in the hospitality industry. Eager to leverage skills in guest service, operations management, and team collaboration to contribute effectively to a dynamic hospitality environment.
Overview
10
10
years of professional experience
Work History
Nanny
Daryon Hotels International
01.2024 - Current
- Prepared meals and snacks for children.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities indoor and outdoors.
- Played games, worked on puzzles, and read books to young children.
- Assist with light cleaning.
Hotel Front Desk Clerk
Comfort Suites Hotel
09.2015 - 12.2018
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Streamlined reservations process for improved accuracy and guest experience.
- Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.
- Supported event planning efforts by coordinating room bookings and accommodations for large groups.
- Cross trained in breakfast, public attendant, and housekeeping departments.
Hotel Front Desk Agent
Ramada
12.2017 - 03.2018
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Collected room deposits, fees, and payments.
- Trained new front desk agents on policies and procedures, ensuring consistent execution of hotel standards.
Sales Associate
Hhgregg
07.2014 - 07.2015
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
High School Diploma -
William Allen High School
Allentown, PA06.2012
Skills
- Reliability and Trustworthiness
- Customer Service
- Bilingual
- Teamwork and Collaboration
- Guest Relations
- Staff Training
- Problem-solving skills
- Hospitality services
- Night Audit
- Housekeeping
- Breakfast set up
Timeline
Nanny
Daryon Hotels International
01.2024 - Current
Hotel Front Desk Agent
Ramada
12.2017 - 03.2018
Hotel Front Desk Clerk
Comfort Suites Hotel
09.2015 - 12.2018
Sales Associate
Hhgregg
07.2014 - 07.2015
High School Diploma -
William Allen High School
Similar Profiles
Brianna WimmerBrianna Wimmer
Hotel Sales Manager at Daryon Hotels InternationalHotel Sales Manager at Daryon Hotels International
James BartiromoJames Bartiromo
Director of Group Sales at Sonesta International Hotels CorporationDirector of Group Sales at Sonesta International Hotels Corporation
Corinne GiordanoCorinne Giordano
Director of Interior Design at Minor, Operator Hotels InternationalDirector of Interior Design at Minor, Operator Hotels International