Janialyz Muniz

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Delivered exceptional customer service by assisting customers in finding products and resolving issues.
• Collaborated with team members to ensure a productive and supportive work environment.
• Effectively handled the cash register and restocked merchandise.

Cashier

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Processed transactions quickly and accurately, ensuring a positive experience for customers.
• Maintained a clean and organized workspace in a fast-paced environment.