Summary
Work History
Education
Skills
Timeline
Generic

Janica Williams

Tooele,UT

Summary

Proven Charge Off Collector with a track record of enhancing productivity and reducing debts at Discovercard. Excelled in customer research and assertiveness, streamlining collection processes and fostering customer satisfaction through effective negotiation. Achieved significant monthly targets by promoting teamwork and efficient account analysis.

Work History

Charge Off Collector

Discovercard
  • Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
  • Streamlined debt collection processes for increased efficiency in the workplace.

Charge Off Collector

Wells Fargo
  • Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
  • Streamlined debt collection processes for increased efficiency in the workplace.
  • Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.

Charge Off Collector

Capital One
  • Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
  • Streamlined debt collection processes for increased efficiency in the workplace.

Education

Diploma Class Of 1993 -

Taylorsville High
Sandy, UT

Skills

  • Safety procedures
  • Assertiveness
  • Customer research
  • Call center experience
  • Issue investigation
  • Repayment plan structuring
  • Account analysis

Timeline

Charge Off Collector

Discovercard

Charge Off Collector

Wells Fargo

Charge Off Collector

Capital One

Diploma Class Of 1993 -

Taylorsville High
Janica Williams