Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janice Adams

Robertsdale,AL

Summary

Enthusiastic experienced with customer service. Experienced providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards within the company.

Responsible and reliable and dependable in the workplace. ability to handle challenging work, and excellent time management skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

9
9
years of professional experience

Work History

Server

Derailed Diner
Robertsdale, AL
09.2023 - Current
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Provided exceptional service to high volume of daily customers.
  • Trained new employees on restaurant procedures and plating techniques.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Addressed complaints to kitchen staff and served replacement items.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Responded to ad hoc cleaning duties at end of shift.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Informed customers of daily specials and signature menu items.
  • Stocked service areas with supplies during slow periods.
  • Presented menus and answered questions regarding items.
  • Prepared checks, itemizing total meal costs and taxes.
  • Filled condiments and napkin containers during slack periods.
  • Served food and beverages to patrons and confirmed complete orders.

Food Service Associate

Buc-ees
Robertsdale, AL
12/28/18 - Current
  • Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
  • Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
  • Acquired new skills to support team and further accommodate customer needs.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Followed recipes and customer requests to prepare meals.
  • Maintained professional demeanor during interactions with customers and co-workers.
  • Performed variety of duties related to food service.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Restocked napkins, plates and silverware as well as beverages and condiments.
  • Responded to visitor questions and concerns with friendly, knowledgeable service.

CNA

AltaPoint
Daphne, AL
06.2016 - 12.2018
  • Distributed drinking water and nourishment to residents.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Supported non-ambulatory residents in range of motion exercises.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Helped residents walk with or without self-help devices.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Documented activities and recorded information in EMR system.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Assisted residents in preparing for activities and social programs.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.

CNA

Ashland Place Health And Rehibilitation
Mobile, AL
04.2015 - 05.2016
  • Distributed drinking water and nourishment to residents.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Supported non-ambulatory residents in range of motion exercises.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Helped residents walk with or without self-help devices.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Documented activities and recorded information in EMR system.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Assisted residents in preparing for activities and social programs.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Used mobility devices to transport patients.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.

Education

CNA Certification in Nursing - Nursing

Lower Columbia College
Longview, WA
02-2003

Skills

  • Safe Food Handling
  • Food Delivery
  • Beverage Preparation
  • Table Setting
  • Table Bussing
  • Supply Restocking
  • Food safety understanding
  • POS operation
  • Quality Control
  • Relationship Management
  • Order Accuracy
  • Dining customer service
  • Positive and professional
  • Cash Handling
  • Item promotion
  • Liquor, wine, and food service
  • Service prioritization
  • Stocking and replenishing

Timeline

Server

Derailed Diner
09.2023 - Current

CNA

AltaPoint
06.2016 - 12.2018

CNA

Ashland Place Health And Rehibilitation
04.2015 - 05.2016

Food Service Associate

Buc-ees
12/28/18 - Current

CNA Certification in Nursing - Nursing

Lower Columbia College

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Janice Adams