Janice Agron
San German,PR
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
25
25
years of professional experience
Work History
Mgr I, Bus Dev/Serv Ops
BCU
Maricao & San German
08.2005 - Current
- Managed to bring new coporate partners as Omega & Hospital Concepcion.
- Strengthened the relationship with Fresenius & Sartorius.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and corporate partners.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Achieved branch goals by developing and executing strategic plans and performance metrics.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Member Service Representative
BCU
Anasco, San German & Maricao
08.2001 - 08.2005
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Processed and disbursed loan aplications.
- Maintained great relationship with corporate partners, dealers and members.
Member Service Representative(Temp)
BCU
Anasco
08.1999 - 08.2001
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Processed loan aplications.
Teller
BBVA
Mayaguez
12.1998 - 08.1999
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Education
HR Certification - Human Resources
Escuela Avanzada De Recursos Humanos
San Juan06.2006
BBA - Industrial Management & Human Resources
University of Puerto Rico - Mayaguez
Mayaguez, PR06.1998
Skills
- Time Management
- Decision-Making
- Managing Operations and Efficiency
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Organized
- Customer Relationship Management (CRM)
- Staff Development
- Sales Techniques
- Teamwork and Collaboration
Accomplishments
2004 - San German Branch opened from 3 days to the entire week.
2012 - President Award
NPS over 85 since 2005
Several Best Performance Awards Including lending, deposits & insurance products.
Timeline
Mgr I, Bus Dev/Serv Ops
BCU
08.2005 - Current
Member Service Representative
BCU
08.2001 - 08.2005
Member Service Representative(Temp)
BCU
08.1999 - 08.2001
Teller
BBVA
12.1998 - 08.1999
HR Certification - Human Resources
Escuela Avanzada De Recursos Humanos
BBA - Industrial Management & Human Resources
University of Puerto Rico - Mayaguez