Janice Allen
Poughkeepsie,NY
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
11
11
years of professional experience
Work History
Transit Operation Assistant
Dutchess County
01.2023 - Current
- Process records relating to such transactions, including applications, routine correspondence, and database administration
- Gather collates and summarizes information concerning unit programs or activities
- Prepares, receives, reviews, and verifies documents including reconciliations
- Performs data entry including entering customer information into scheduling software and recording complaints into database.
Capella University
01.2023 - Current
Scheduling Coordinator
Poughkeepsie Healthcare Center
01.2021 - 01.2022
- Identifies the company’s staffing needs and develops strategies to fulfill them
- Screens candidates and supports the recruitment and training processes
- Ensures the compliance of all staffing procedures with the company policies and legal standards
- Assists with employee work schedules
- Prepares timely staffing reports and updates for management
- Ensures correct employee compensation by collaborating with payroll coordinators/associates.
Customer Service Representative
Healthfirst Health Plans Inc
01.2019 - 01.2020
- Identify, research, and resolve customer issues using the computer system
- Follow-up on customer inquiries not immediately resolved
- Research member/provider billing and claims issues
- Research payment and refund issues
- Handle and resolve customer's complaints
- Interacting by phone with providers and members to provide information in response to inquiries, concerns, and questions about insurance coverage and products Healthfirst offers
- Perform research on billing inquiries and claims to provide payments and refunds.
Account Receivable Specialist
Nuance Communications
01.2012 - 01.2019
- Plan how account structures should be developed or modified
- Analyze the effects of transactions on account relationships
- Evaluate alternative means of treating transactions
- Secure payment by verifying and posting receipts and resolving any discrepancies
- Perform administrative and clerical tasks, such as data entry, preparing invoices, and contacting clients to discuss their accounts.
Bachelors- Healthcare Management
01.2014 - 01.2018
Education
Master of Science - Public Health
Everglades University
Boca Raton, FL11.2024
Bachelor of Science - Healthcare Management
Capella University
Minneapolis, MN07.2018
Skills
- Critical Thinking
- Advanced Excel Spreadsheet Functions
- Effective Written and Verbal Communication
- Schedule Coordination
Timeline
Transit Operation Assistant
Dutchess County
01.2023 - Current
Capella University
01.2023 - Current
Scheduling Coordinator
Poughkeepsie Healthcare Center
01.2021 - 01.2022
Customer Service Representative
Healthfirst Health Plans Inc
01.2019 - 01.2020
Bachelors- Healthcare Management
01.2014 - 01.2018
Account Receivable Specialist
Nuance Communications
01.2012 - 01.2019
Master of Science - Public Health
Everglades University
Bachelor of Science - Healthcare Management
Capella University
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