Janice Allen
Staten Island
Summary
To obtain a position that will continue to allow me to grow my customer service skills within a like-minded industry. I would like to continue to grow.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server/Caregiver Attendant
Sunrise Assisted Living
06.2023 - Current
- Greeted guests promptly, shared daily specials and collected drink orders to offer superior service
- Memorized menu items, recipes and daily specials to answer questions and make recommendation to customers
- Took orders, made drinks and provided refills for guests
- Followed alcohol awareness procedures to prevent guest intoxication
Administrative Assistant
Remotely
06.2020 - 09.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
- Managed filing system, entered data and completed other clerical tasks
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Assisted coworkers and staff members with special tasks on daily basis
Barista
Beans And Leaves
11.2021 - 06.2022
- Maintained clean and healthy environment by following proper safety and sanitation regulations
- Presented and explained drink menu, answering questions to educate customers
- Welcomed customers and answered questions regarding menu items and preparation methods
- Operated cash registers and handled cash and card transactions
Expediter
Applebees Restaurant Expo
09.2021 - 06.2022
- Located items requested by customers
- Cleaned and polished counters, shelves, walls, furniture, or equipment in food service areas or other areas of restaurants and mop or vacuum floors
- Garnished foods and positioned on tables to keep visible and accessible
Cashier
ShopRite
06.2021 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Supervisor
Ole & Steen
08.2020 - 07.2021
- Assisted managers with employee recruitment and interviews
- Inspected work environment for health and safety hazards and reported namings to manager
- Answered customer questions and made product recommendations according to needs
- Tracked company inventory and noted item shortages for future product orders
Cashier/Customer Service/Barista/Supervisor
Ole & Steen
08.2018 - 03.2020
- Processed merchandise returns and exchanges
- Provided product information and resolved concerns to assist customers
- Responded quickly to meet customer needs and resolve problems
- Conducted staff meetings to relay general information or to address specific topics
Patient Transporter
Morgan Stanley Children's Hospital
04.2019 - 07.2019
- Lifted and assisted others to lift patients to move them on and off beds, examination tables, surgical tables, and stretchers
- Disinfected and sterilized equipment and supplies, using germicides and sterilizing equipment
Home Health Care Provider
Private Duty
05.2013 - 09.2017
- Assisted patients with dressing, grooming, and feeding needs, helping to overcome and adapt to mobility restrictions
- Completed household management tasks for clients within private home settings
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies
Education
High School Diploma -
Eximius College Preparatory Academy
Bronx, NY06.2015
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Cleanliness standards
- Safe food handling
- Team collaboration
- Sales techniques
Certification
Food Handlers License
Timeline
Server/Caregiver Attendant
Sunrise Assisted Living
06.2023 - Current
Barista
Beans And Leaves
11.2021 - 06.2022
Expediter
Applebees Restaurant Expo
09.2021 - 06.2022
Cashier
ShopRite
06.2021 - 04.2022
Supervisor
Ole & Steen
08.2020 - 07.2021
Administrative Assistant
Remotely
06.2020 - 09.2022
Patient Transporter
Morgan Stanley Children's Hospital
04.2019 - 07.2019
Cashier/Customer Service/Barista/Supervisor
Ole & Steen
08.2018 - 03.2020
Home Health Care Provider
Private Duty
05.2013 - 09.2017
High School Diploma -
Eximius College Preparatory Academy
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