Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
AdministrativeAssistant

Janice Averhart

Fayetteville,GA

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

15
15
years of professional experience

Work History

Office Manager

DBI
07.2020 - 04.2023
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Managed office operations while scheduling appointments for department managers.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Launched quality assurance practices for each phase of development
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Transplant Financial Coordinator

Northside Hospital Atlanta
12.2019 - 07.2020
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Processed eligibility and benefits verification and authorization requests.
  • Determined patient needs and financial situations by listening and scheduling fact-finding appointments.
  • Resolved discrepancies in insurance payments by collaborating with carriers.
  • Researched and resolved routine and complex issues.
  • Obtained prior authorization and precertification for outpatient procedures.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
  • Verified insurance and communicated coverage to staff and patients.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
  • Communicated verification and authorization status updates with transplant department to facilitate decision-making for patient admissions and insurance coverage.

Revenue Cycle Consultant

Independant Contractor
07.2013 - 12.2019
  • Helped clients make optimal decisions on amounts and timing of capitalization.
  • Assisted companies with choosing and timing investments for optimal results.
  • Generated receivables reports and offered improvement recommendations.
  • Collaborated with other business analysts to streamline tasks and duties in effort to improve overall efficiency.
  • Tracked and reported variances between revenue plans and actuals.
  • Led team of 20 in managing accounts valued up to $1M.

Large Volume Insurance Specialist

Tenet Healthcare
10.2008 - 07.2013
  • Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Calculated adjustments, premiums and refunds.
  • Achieved revenue goals by managing collections and accounts receivables, referral process and insurance billing.
  • Determined appropriateness of payers to protect organization and minimize risk.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.

Education

BBA - Human Resource Management

American InterContinental University
Schaumburg, IL

Skills

  • Business Process
  • CRM Software
  • Project Management
  • Manage Inventory
  • Travel Coordination
  • Communication
  • Senior Leadership Support
  • Public Relations
  • Human Resources
  • Excellent Multitasking Abilities
  • Scheduling and Coordinating
  • Supply Chain Management
  • Performance Improvement
  • Managing Operations and Efficiency
  • Training and Development
  • Performance Tracking and Evaluations
  • Billing and Invoicing

Hobbies

I am a certified scuba diver, a prolific gardener, and a DIY-er.

Timeline

Office Manager

DBI
07.2020 - 04.2023

Transplant Financial Coordinator

Northside Hospital Atlanta
12.2019 - 07.2020

Revenue Cycle Consultant

Independant Contractor
07.2013 - 12.2019

Large Volume Insurance Specialist

Tenet Healthcare
10.2008 - 07.2013

BBA - Human Resource Management

American InterContinental University

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Janice Averhart