JANICE MARECHEAU
Program Specialist Intake
NEWNAN,Georgia
Summary
Personable, energetic and hard-worker. Committed to delivering excellence in all facets of Customer Service and Administrative Support Personable Office Administrator with 2 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Program Support Intake Specialist
Community Action For Improvement
Newnan, GA
01.2022 - Current
- Responded to in-person and telephone requests for information and assistance.
- Created documents, reports and spreadsheets detailing program information.
- Checked account information for eligibility with program plans and guidelines.
- Completed daily applications for management review.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer satisfaction by resolving issues
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Receptionist/ Office and Administrative Support
Community Action For Improvement, (SCSEP)
Newnan, GA
12.2019 - 01.2022
- Greet over 15 clients, visitors, per day.
- Answered central telephone system and directed calls accordingly Perform Services for personnel entering premises or receptionist area.
- Answer questions about this organization's products
- Respond to complaints, etc.
- • Schedule appointments for clients by phone or on computer. Confirmed appointments, communicating with clients, and updated client information if needed.
Customer Service Representative
One -Stop (SCSEP) Georgia Department Of Labor
Griffin, GA
09.2018 - 11.2019
- Provided primary support to 50 calls for internal and external Clients per day.
- Maintained Clients satisfaction with forward-thinking strategies focused on addressing needs and resolving concerns.
- Updated account information to maintain Clients records.
- Recommended products to Clients, thoroughly explaining details.
- Offered advice and assistance to Clients, paying attention to special needs or wants.
- Used company troubleshooting resolution to fix issues.
Receptionist/ Office and Administrative Support
Georgia Department Of Labor, (SCSEP)
Griffin, GA
01.2017 - 11.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Managed over 25 calls per day
- Answered central telephone system and directed calls accordingly
- Scheduled and confirmed appointments and for seniors
- Confirmed appointments, communicated with clients and updated client records
- Responded to inquiries from callers seeking information
- Resolved customer problems and complaints
- Provided clerical support to company employees by copying, faxing and filing documents
- Kept reception area clean and neat to give visitors positive first impression
Switchboard Operator/ Receptionist
Georgia Department Of Labor, (Three Rivers)
Griffin, GA
01.2017 - 09.2018
- Operated switchboard and routed over 50 calls incoming calls per day
- Supported customers by managing 50 calls per day efficiently while maintaining professionalism and upbeat tone
- Connected callers with appropriate professional, departments
- Documented messages and forwarded to correct individual
- Trained and mentored new PBX operations employees
- Collected and verified telephone numbers, addresses and proper spelling of names
- Performed clerical work such as sorting mail, restocking supplies and typing documents
- Provided relay service for hearing-impaired users
- Operated switchboard and routed incoming calls to appropriate departments
Education
Certificate, 06/2002 - Medical Billing And Coder
West Georgia Technical College
Newnan06.2002
Associate of Science - Christian Ministries
Bread of Life Christian University
Newnan, GA 01.2024 - 09.2025
Skills
- Cleaning Protocols
- Grief Processes
- Inbound Phone Calls
- Customer service and support
Accomplishments
PROFESSIONAL ACHIEVEMENT
Georgia Department of Labor Customer Service of the Year 2018 Georgia Department of Labor Customer Service Specialist of the Year 2018 Georgia Department of Labor Certificate of Excellence SCSEP Three Rivers Certificate of Appreciation 2018
Timeline
Associate of Science - Christian Ministries
Bread of Life Christian University
01.2024 - 09.2025
Program Support Intake Specialist
Community Action For Improvement
01.2022 - Current
Receptionist/ Office and Administrative Support
Community Action For Improvement, (SCSEP)
12.2019 - 01.2022
Customer Service Representative
One -Stop (SCSEP) Georgia Department Of Labor
09.2018 - 11.2019
Receptionist/ Office and Administrative Support
Georgia Department Of Labor, (SCSEP)
01.2017 - 11.2018
Switchboard Operator/ Receptionist
Georgia Department Of Labor, (Three Rivers)
01.2017 - 09.2018
Certificate, 06/2002 - Medical Billing And Coder
West Georgia Technical College
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