Janice Basemore
Lawrenceville,GA
Summary
Adept at data accuracy and confidentiality, my tenure at Emory Decatur Hospital honed my skills in document processing and administrative support. Proven to enhance productivity and customer service, I excel in proofreading and maintaining meticulous records, showcasing a blend of hard and soft skills critical for any employer.
Overview
11
11
years of professional experience
Work History
Data Entry Clerk
Emory Decatur Hospital
Decatur, GA
01.2023 - Current
- Maintained database by entering new and updated customer and account information.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Maintained confidentiality of sensitive information entered into the system.
- Followed up on pending tasks until completion.
Data Entry Clerk
Grady Hospital
Atlanta, GA
03.2019 - 01.2023
- Maintained database by entering new and updated customer and account information.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Reviewed existing information for accuracy and made necessary corrections.
- Proofread and edited documents to correct errors.
Records Clerk
Fulton County Sheriff's Department
Atlanta, GA
03.2015 - 03.2019
- Managed all paperwork and accurately filed each piece alphabetically and according to significance.
- Input data into computer systems to support document and information retrieval.
- Maintained accurate and up-to-date records of all documents and files.
- Updated electronic databases with changes or additions to existing records.
- Located missing records by searching files or contacting individuals assigned to records.
Customer Service Representative
Kmm
Suwanee, GA
01.2014 - 01.2019
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
High School Diploma -
Miami Carol City High School
Miami, FL06-1992
Skills
- Proofreading
- Maintains confidentiality
- Verifying data accuracy
- Professional and mature
- Document processing
- Administrative support specialist
Timeline
Data Entry Clerk
Emory Decatur Hospital
01.2023 - Current
Data Entry Clerk
Grady Hospital
03.2019 - 01.2023
Records Clerk
Fulton County Sheriff's Department
03.2015 - 03.2019
Customer Service Representative
Kmm
01.2014 - 01.2019
High School Diploma -
Miami Carol City High School
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