Janice Baxter
Fayetteville,NC
Summary
Compassionate Care Taker possesses gentle touch and caring attitude centered on treating people with dignity and respect. Expertise in Personal Care. Collaborative team player with strong clinical and interpersonal skills. Available [10] hours per week. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Accommodating Mental Health Tech offering strong history of excellent communication with family members and patients. Committed to helping patients by following established treatment plan goals and interventions. Adept at liaising between patients and medical staff to maintain continuum of care. Operative professional with solid background in customer service and providing safe and comfortable rides to passengers. Solid understanding of city streets and traffic laws. Knowledgeable in bus maintenance and safety protocols to provide safe and timely transportation for passengers. Knowledgeable Home Health Aide delivers high-quality care to individuals. Creates safe and secure environment while assisting with daily living activities. Offers friendly and understanding attitude.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Senior Caregiver
Wiseman Mortuary Inc,
12.2021 - 12.2023
- Educated family members on best practices for caregiving at home, enhancing continuity of care between professional services visits.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Implemented physical therapy to support patient
- Maintained accurate documentation of patient care activities for regulatory compliance purposes.
- Improved patient health outcomes through diligent monitoring and timely intervention.
- Transport and accompany to and from Doctors appointments
- Performing light domestic household task.
- Transport and accompany to outside entertainment
Home Health Aide
Hosana Home Healthcare Services
04.2020 - 05.2021
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Provided direct personal care and administrative services to clients.
- Safely transferred patients using appropriate equipment such as Tri-walker or gait belts minimizing injury risks.
- Assist with personal oral care and hair care
- Monitor Vital Signs, Temperature, Respiration and report conditions
- Escort to Doctors appointments
General Office Clerk
County Of Delaware Magisterial District Court
09.2012 - 05.2021
- Processed incoming and outgoing mail and packages according to established procedures.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Completed expense reports promptly, reducing reimbursement wait times for employees.
- Acted as liaison between clients and internal departments to facilitate prompt resolution of concerns or issues raised during interactions.
- Maintained and updated office records, both digital and physical.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Compiled and analyzed data to produce reports.
- Supported daily operations with tasks such as data entry, photocopying, scanning, and faxing.
- Input data into spreadsheets and databases.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Streamlined communication processes by managing correspondence, emails, and phone calls in such timely manner.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Coordinated and scheduled meetings and appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted with onboarding of new employees.
- Collaborated with various departments to complete assigned tasks.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Edited and proofread documents for accuracy and completeness.
- Interacted with customers by phone, email, or in-person to provide information.
- Assist and provide vital information to District Judge, Law Enforcement, Private Attorney's, District Attorney Prisons.
- Issue Warrants for service to Constables
- Prepare and process Landlord Tenant, Criminal, Civil, Traffic and Non-Traffic cases.
- Process online payments and office cash receipt
- Process Bail and applied on defendant case
- Manage approximately 60 incoming calls per-day
Passenger Bus Driver
First Transit
09.2018 - 10.2019
- Trained new bus drivers in company policies, route navigation techniques, and safety protocols to ensure smooth onboarding experiences.
- Aided passengers with disabilities or special needs.
- Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
- Remained current on local traffic regulations and attended regular training sessions to maintain up-to-date knowledge of industry best practices.
- Perform pre-trip on assigned vehicle, report any damages and maintenance needed before operating vehicle for safety.
- Complete air break operation
- Verified cleanliness and tidiness of bus through regular cleaning
- Check and observe inside first aid box and fire equipment.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Developed and maintained positive relationships with passengers and other drivers.
- Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
Daycare Owner/Operator
Self-employed
08.2010 - 07.2012
- Maintained compliance with state licensing requirements through regular inspections, documentation updates, and policy reviews.
- Implemented professional development opportunities for staff members to enhance their skills and knowledge in childcare practices.
- Managed financial aspects of daycare business, including budgeting, expense tracking, and revenue generation
- Promoted healthy eating habits among students by overseeing menu planning and meal preparation according to nutritional guidelines set forth by experts in field of early childhood nutrition.
- Stayed current on guidelines to maintain compliant program operations.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
- Continuously sought ways to improve daycare center services and offerings by staying current with industry trends, attending conferences and workshops, and networking with fellow childcare professionals.
- Maintained accurate accounting of tuition and operating reports.
- Organized fun-filled events and activities for children that promoted learning in engaging manner.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Observed and assessed classroom activities to verify conformity with quality standards.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
Small Package Sorter
UPS Inc. 0733 PAPHA HUB 1949 N
06.2008 - 08.2010
- Operated mail processing machine to sort and package incoming and outgoing mail.
- Collaborated with team members to ensure efficient distribution of workload and timely completion of tasks.
- Demonstrated flexibility by adapting quickly to changes in work schedules or task priorities, ensuring uninterrupted service during peak times or unforeseen circumstances.
- Maintained high levels of accuracy in package sorting through regular cross-checks and quality control measures.
- Enhanced workplace safety by adhering to company protocols and maintaining a clean, organized work environment.
- Attached identification materials to packages and envelopes for delivery tracking and sorting.
- Minimized misrouted packages by diligently double-checking address information and verifying correct destination routes.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Monitored performance of all processing machines to identify and address any operational issues.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
- Working in a warehouse setting with conveyor belts and large machinery.
- Fast pace working efficiently getting packages on their way to customers
- Performing speed on color code conveyor belts for package locations.
Special Needs Bus Drive
Wheat Services
06.2003 - 08.2010
- Worked closely with school administration and transportation to maintain smooth operations.
- Managed challenging behaviors by implementing effective de-escalation techniques during transit.
- Assisted in loading and unloading students and belongings.
- Increased fuel efficiency by practicing eco-friendly driving habits such as gradual acceleration or deceleration when appropriate.
- Collaborated with school staff to develop individualized transportation plans for students with unique needs.
- Drafted and submitted reports detailing trips, fuel, mileage, and hours.
- Maintained accurate records of student pick-up and drop-off times for accountability purposes.
- Inspected and serviced buses on regular basis.
- Complied with all state regulations regarding vehicle maintenance, licensing requirements, and inspection procedures to avoid fines or penalties.
- Completed logbooks, incident reports and other daily paperwork.
- Reduced incidents of property damage through vigilant monitoring of student activities while on bus
- Enhanced passenger safety by conducting regular inspections of equipment, such as wheelchair lifts or harnesses.
- Supervised students during loading, unloading and on bus.
- Created and enforced bus rules and kept expectations posted.
- Drove bus along assigned route, picking up students.
- Administered first aid to passengers in need.
- Executed proper and timely loading and unloading of passengers.
- Kept up to date on local, state and federal regulations related to school bus operations.
- Provided positive atmosphere on bus by fostering respectful relationships with students and encouraging appropriate behavior.
- Assisted special needs students with boarding and disembarking bus, ensuring their comfort and security.
- Coordinated with dispatchers to report any delays or issues affecting transportation services during daily routes.
- Attended pre-trip meetings to support safe transport of students.
- Ensured student safety by adhering to strict driving protocols and maintaining clean, hazard-free bus environment.
- Self-motivated, with strong sense of personal responsibility.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Scanner/Warehouse Package Handler
Integrity Solutions/Amazon.co
11.2009 - 12.2009
- Collaborated with team members to establish best practices for the scanning process, increasing overall productivity.
- Coordinated with other departments to ensure efficient transfer of scanned documents for further processing or archiving purposes.
- Provided excellent customer service by promptly addressing inquiries and requests related to scanned documents.
- Ensure customer packages are wrapped as ordered.
- Scan per customer order and boxed for shipment.
Certified Nurse Assistant
ACTS Retirement-Life Community St. Andrews Estates
01.2000 - 07.2007
- Educated patients and family members on best home care practices for healing and recovery.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Ensured timely medication administration by accurately recording dosage and time in medical charts.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Delivered high-quality care to [Type] patients in hospital facility.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Facilitated personal hygiene management, feeding and ambulation.
- Documented patient information and care activities in electronic health record.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Provided skilled post-operative care to patients, closely monitoring their recovery progress and reporting any changes to nursing staff promptly.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Upheld infection control and prevention policies across different patient-facing areas.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Improved patient comfort by repositioning and transferring them on a regular basis.
- Strengthened continuity of care by meticulously updating electronic health records in accordance with HIPAA regulations.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
- Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
School Bus Driver
Chester Upland School District
09.2003 - 01.2007
- Inspected and serviced buses on regular basis.
- Assisted students with boarding and exiting bus to reduce safety issues.
- Upheld high standards of cleanliness for the school bus interior by performing regular cleaning tasks after each trip.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Assessed bus condition and maintained brakes, wipers, gas levels, and cleanliness.
- Identified and reported mechanical problems and safety hazards.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Drafted and submitted reports detailing trips, fuel, mileage, and hours.
- Drove bus along assigned route, picking up students.
- Executed proper and timely loading and unloading of passengers.
- Supervised students during loading, unloading and on bus.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
Psychiatric Technician
Norristown State Hospital Commonwealth Of PA
03.1991 - 06.2002
- Implemented crisis intervention protocols when necessary, ensuring safety of all patients and staff members involved.
- Provided therapeutic activities to assist with patient development.
- Counseled and mentored clients on substance use and life choices.
- Supported patients'' transition into community-based settings by developing tailored aftercare plans focused on self-sufficiency and wellness.
- Applied interventions with clients wanting to leave against medical advice (AMA).
- Assisted with medication administration and counting and pouring medications.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Assessed patient progress and reported changes to supervising physician.
- Participated in ongoing professional development opportunities to stay current on best practices in psychiatric care.
- Maintained patient records, documenting changes in patient condition.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Ensured safe and supportive environment for patients through close monitoring and crisis management techniques.
- Fostered positive therapeutic alliance with each patient by providing consistent encouragement throughout their healing journey.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting calm atmosphere conducive to healing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting individual privacy rights.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Provided compassionate support to patients during group therapy sessions, fostering trust and open communication.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Assisted in patient goal-setting and regularly monitored progress, celebrating successes and addressing barriers to achievement.
- Implemented behavior modification strategies based on individual patient needs, contributing to improved functioning within daily life activities.
- Contributed to reduction of patient readmissions by conducting thorough discharge planning and follow-up care coordination.
- Developed individualized treatment plans for patients in collaboration with mental health professionals.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Treated clients and families with respect and dignity.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Assisted in development of therapeutic activities for patients.
- Facilitated recreational activities designed to promote socialization skills among peers while also encouraging healthy outlets for stress reduction.
- Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
- Charted on each patient daily.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in team environment.
Education
No Degree - Introduction of Dual Diagnosis
MCP Hahnemann University
Philadelphia, PA 19129No Degree - Mental Illness & Substance Abuse
MCP-Hahnemann University
Philadelphia, PA 19129No Degree - World Religion/Humanities 101
Delaware County Community College
Media, PAHigh School Diploma -
Darby Township Jr/Sr High School
Ashland & Bartram Aves. Glenolden PA 1903606.1979
Skills
- Emotional Support
- Patient Companionship
- Client Transportation
- Basic Housekeeping
- Client satisfaction
- Wound Care
- Medical appointment coordination
- First aid and safety
- Patient Care
- Incontinence care
- Vitals Monitoring and Documentation
- Safety Compliance
- Team Collaboration
- Light exercise encouragement
- Physical therapy administration
- Heart saver CPR AED
Accomplishments
Knowledgeable with basic nutrition and personal hygiene
Ability to monitor vital signs
Proven work experience as home health aide
CPR Certified and First Aid training
Nursing and Administration skills
Caring and compassionate personality
Provide companionship and basic psychological support
Affiliations
- AFL-CIO Union
- American Federation of State County Municipal Employees Executive Board Member Delegate Local 3107 6Yrs Services
Certification
- CHHA - Certified Home Health Aide
- Dobbins Technical School Certified of Completion
- Dual Diagnosis Training - .6 credits
- Mental Illness & Substance Abuse .1 credit
- World Religion/ Humanities 101 .3credits
Timeline
Senior Caregiver
Wiseman Mortuary Inc,
12.2021 - 12.2023
Home Health Aide
Hosana Home Healthcare Services
04.2020 - 05.2021
Passenger Bus Driver
First Transit
09.2018 - 10.2019
General Office Clerk
County Of Delaware Magisterial District Court
09.2012 - 05.2021
Daycare Owner/Operator
Self-employed
08.2010 - 07.2012
Scanner/Warehouse Package Handler
Integrity Solutions/Amazon.co
11.2009 - 12.2009
Small Package Sorter
UPS Inc. 0733 PAPHA HUB 1949 N
06.2008 - 08.2010
School Bus Driver
Chester Upland School District
09.2003 - 01.2007
Special Needs Bus Drive
Wheat Services
06.2003 - 08.2010
Certified Nurse Assistant
ACTS Retirement-Life Community St. Andrews Estates
01.2000 - 07.2007
Psychiatric Technician
Norristown State Hospital Commonwealth Of PA
03.1991 - 06.2002
No Degree - Introduction of Dual Diagnosis
MCP Hahnemann University
No Degree - Mental Illness & Substance Abuse
MCP-Hahnemann University
No Degree - World Religion/Humanities 101
Delaware County Community College
High School Diploma -
Darby Township Jr/Sr High School