Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Janice Beckham

Sacramento,CA

Summary

Successful HR Assistant with background completing various administrative support and general human resources duties. Reliable with well-rounded skills to aid employees and department staff. Talented at applying wide knowledge of policies and procedures for compliance.

Overview

10
10
years of professional experience

Work History

HR Assistant

Storer Transportation Service
04.2019 - Current
  • Documented human resources records and maintained confidentiality of sensitive personal information.
  • Maintained office supplies, distributed mail and processed invoices for payment.
  • Partnered with management team to coordinate on-boarding processes.
  • Managed benefits administration, ensuring accurate enrollment and providing helpful resources for employees.
  • Supported coordination of benefits open enrollment activities and process.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Organized new employee orientation schedules for new hires.

Transportation Dispatcher

Chariot
10.2017 - 03.2019
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
  • Coordinated driver dispatch to accomplish daily requirements.
  • Checked that each scheduled route was appropriately covered by drivers.
  • Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
  • Streamlined dispatch operations by implementing efficient scheduling and route planning strategies.
  • Improved fleet utilization by closely monitoring available resources and adjusting assignments as needed.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Assisted in resolving customer complaints and grievances.

Bus Operator

Chariot
06.2017 - 10.2017
  • Maintained a clean and safe bus environment for the comfort of all passengers.
  • Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
  • Informed passengers about route details, schedules, transfers, and fare policies as needed.
  • Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
  • Contacted dispatchers and company mechanics to report vehicle issues and other problems.
  • Collaborated with dispatchers to address route changes, delays, or emergencies in real time.
  • Performed regular bus inspections and checked brakes, steering and windshield wipers.

Administrative Assistant

Kelly Services
02.2015 - 04.2015
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.

Emergency Dispatcher

ADT Security Services
05.2014 - 01.2015
  • Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
  • Streamlined information gathering from callers, allowing for quicker decision-making and resource allocation.
  • Effectively managed stressful situations, maintaining a calm demeanor while providing crucial support to both callers and first responders.
  • Collaborated closely with law enforcement agencies to ensure timely responses to incidents requiring police intervention.
  • Implemented caller follow-up program that provided additional support after initial incident resolution, ensuring ongoing care and assistance.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.

Education

Bachelor Of Arts - Psychology

Langston University
Langston, OK

Skills

  • Commercial Driving
  • Microsoft Office
  • File Maintenance
  • Benefits Administration
  • New employee onboarding
  • Clerical Support
  • Open enrollment coordination
  • Office Administration
  • Maintaining files
  • Microsoft Office and Docusign
  • Data Entry
  • Inventory Management
  • Explanation of Benefits
  • Human resources records

Personal Information

Title: Administrative assistant / Customer Service

Timeline

HR Assistant

Storer Transportation Service
04.2019 - Current

Transportation Dispatcher

Chariot
10.2017 - 03.2019

Bus Operator

Chariot
06.2017 - 10.2017

Administrative Assistant

Kelly Services
02.2015 - 04.2015

Emergency Dispatcher

ADT Security Services
05.2014 - 01.2015

Bachelor Of Arts - Psychology

Langston University

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Janice Beckham