Janice Berry
Houston ,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Residential Mortgage Loan Coordinator
Hometrust Mortgage Company
01.2013 - 10.2023
- Improved customer satisfaction rates with timely and accurate loan application updates.
- Managed a high volume of mortgage loan applications, ensuring timely processing and approval.
- Reduced loan processing time by prioritizing tasks and communicating effectively with team members.
- Collaborated closely with underwriters to expedite decision-making on complex mortgage loans.
- Maintained strong relationships with clients, resulting in increased referral business for the company.
- Facilitated clear communication between borrowers, underwriters, and other stakeholders to resolve issues quickly and efficiently.
- Implemented quality control measures to ensure accuracy and compliance with industry regulations throughout the loan process.
- Organized client documentation effectively, streamlining workflow for faster approvals and closings on mortgage loans.
- Coordinated closely with title companies, appraisers, inspectors, insurance agents, attorneys-ensuring smooth transactional flow from start to finish.
- Maintained a high level of expertise in loan program guidelines, enabling tailored recommendations for clients based on their unique financial needs.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Worked with underwriters to fix application problems and resolve issues.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Checked loan documents for accuracy prior to closing.
- Fielded customer complaints and provided solutions.
- Reviewed loan files and updated to match current standards.
- Prepared mortgage loan legal documents for closing.
- Evaluated loan requests and documents to verify accuracy and completeness.
Education
High School Diploma -
Flint Northern High School
Flint, MIBBA - Business Administration
Texas Southern University
Houston, TX12.2024
Skills
- Risk Assessment Techniques
- Continuous Learning
- Real Estate Knowledge
- Regulatory Compliance Knowledge
- Document Review Competence
- Customer Service Excellence
- Problem Solving Aptitude
- Attention to Detail
- Software Proficiency
- Data Entry Accuracy
- Time Management Mastery
- Teamwork Orientation
- Analytical Thinking
- Decision Making Abilities
- Strong Communication Skills
Certification
Notary Public
Languages
English
References
References available upon request.
Timeline
Residential Mortgage Loan Coordinator
Hometrust Mortgage Company
01.2013 - 10.2023
High School Diploma -
Flint Northern High School
BBA - Business Administration
Texas Southern University
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