Janice Berube
Chester,VT
Summary
Motivated individual seeking a position that will build on previous work experience. Proven track record of excellent communication and case management skills with the ability to rapidly adapt to new roles, quickly adding value. Remains positive and professional in all situations, focusing on organization goals. Strength in handling multiple tasks and projects simultaneously, ensuring confidentiality as appropriate. Clear understanding of working with different populations and building strong relationship with community.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Case Manager
Youth Services
Bellow Falls, VT
02.2016 - Current
- Managed caseloads of 10-12 youth to provide comprehensive, community-based support.
- Implementing and adapting programming to increase client life skills for independent living readiness who are housed through Transitional Living program
- Oversee housing goals for clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.
- Meets with housing residents and landlords monthly to answer questions, address concerns and clarify policies and procedures.
- Coordinated with various agencies to provide housing and prevent homelessness, decreasing homelessness.
- Identified and recruited landlords to provide suitable and affordable units to meet clients' needs.
- Built partnerships with related organizations to develop support and gain greater attention for important issues in relation to homeless youth
- Actively listened to clients requests, confirming full understanding before addressing concerns
- Developed and maintained courteous and effective working relationships
- Coordinated program referrals for community-based resources.
- Created client plans and communicated deadlines to ensure projects were completed on time.
- Collaborated with other agency's to achieve positive outcomes.
- Developed and implemented client performance improvement strategies and plans to promote continuous improvement.
- On call Crisis intervention
Bank Branch Manager
Peoples United Bank
Newfane , VT
11.2012 - 11.2015
- Managed staff of 3 employees in home branch.
- Boosted branch sales by developing and deepening employee loyalty through incentive programs by 50%.
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
- Assessed employee performance and developed improvement plans
- Recommended loan approvals and denials based on customer loan application reviews.
- Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
- Enhanced branch production rates by handling staff conflicts, evaluations, and coaching employees on company protocol and payroll operations.
- Complied with Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act Maintained friendly and professional customer interactions
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Reduced workers' compensation claims by instituting corporate safety training program.
- Facilitated communication and coordination between employees and management to keep parties informed.
- Informed new hires of essential company policies, employment benefits and job duties.
- Coordinated ongoing technical training and personal development classes for staff members.
Skills
- Data Management
- Teamwork and Collaboration
- Good Telephone Etiquette
- Dependable and Responsible
- Staff recruiting and retention
- Background Checks
- Time management
- Complaint resolution
- Recruitment
- Vendor Management
Certification
Training & Certificates
Coordination Entry Assessment for Housing
Restorative Justice
Motivational interviewing
Understanding and Preventing Staff burn out
VOSHA Methods of Protection From Covid 19 Virus in the Work Place
Maintaining Professional Boundaries with Vulnerable Populations
Youth-Supportive Transitional Housing Programs Essential
Business management
Customer retention
Mortgage compliance
Timeline
Case Manager
Youth Services
02.2016 - Current
Bank Branch Manager
Peoples United Bank
11.2012 - 11.2015
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