Janice Bittinger
Fairbank
Summary
As the Business Office Manager I have been able to ensure 100% of my private pay to be collected each month. I have taken our Medicaid pending to under $ 50,000, on a regular basis. I am very diligent in helping residents gather the documentation needed and have a very good working relationship with the County Assistance Offices. Due to our company being in the process of changing owners I am the interim Regional Director of Business Office managers helping Richland Healthcare, Oak Hill Healthcare, Havencrest Healthcare and help any of our other facilities on an as need basis. I was able to assist Richland Healthcare with over $ 350,000 in MA approvals in the last 2 months. Proven track record of enhancing patient and customer satisfaction at Uniontown Healthcare and Rehabilitation, adept in Billing and Invoicing and Discrepancy Resolution. Skilled in verbal and written communication, successfully managed financial operations and medical records, ensuring compliance and efficiency. Achieved significant improvements in process optimization and patient care delivery Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
28
28
years of professional experience
Work History
Business Office Manager
Uniontown Healthcare and Rehabilitation
01.2022 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
- Interviewed all residents for //medical Assistance need, gathered all information and documentation needed and submitted applications.
- Work with County Assistance Offices to ensurre all documentation has been submitted and gather any other necessary information.
- Handle all appeals with County assistance office , attend hearings and ensure all information gathered and all requirements met to ensure approval.
- Handle all residents monies through RFMS and distribute money as needed to residents and any invoices they wish to be paid.
Certified Nursing Assistant
Uniontown Healthcare and Rehabilatition
10.2022 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Medical Records Coordinator
Uniontown Healthcare and Rehabilatition
11.2021 - Current
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Kept accurate log of requests for medical information and records.
- Maintained accuracy, completeness, and security for medical records and health information.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Collaborated with healthcare providers to ensure accurate documentation of patient diagnoses and treatments.
- Scheduled all residents recaps with doctor and assured receipt of progress notes for each visit.
- Scheduled all appointments and non emergency transport for ll residents.
- Monitored compliance with state regulations governing medical record keeping practices regularly identifying areas requiring attention.
- Identified new methods to optimize medical records management.
- Assisted with the transition from paper-based to electronic health records systems, ensuring seamless integration.
Billing Representative
Tri-Conn Alternative Services
02.2006 - 06.2012
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
- Reviewed and solved account and billing discrepancies.
- Assessed accounts for payment status and reached out to customers.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Received incoming information and entered into database system.
- Coordinated with intermediate parties to obtain payments and resolve issues.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Generated financial statements and reports detailing accounts receivable status
- Received and sorted mail, prepared packages for delivery and scanned documents.
- Collected data to complete detailed financial reports for stakeholders and management.
- Used data entry skills to accurately document and input statements.
Paramedic
Fayette Ambulance Service
10.1996 - 02.2006
- Triaged injuries by communicating with patients, bystanders and family members, and identified appropriate medical facility for transport.
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
- Worked en-route to hospital to prepare patients for arrival or surgery and control wounds.
- Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
- Stayed in constant communication with patients to continuously maintain care and comfort during transportation.
- Communicated with medical professionals in medical terms to relay patient needs and maintain accuracy.
Education
EMT-Paramedic
Penn State University
Uniontown, PA10.1989
High School Diploma -
Fairchance Georges High School
York Run, PA.06.1983
Skills
- Medical Assistance applications
- Medical Assistance Appeals and Stipulation
- Billing and Invoicing
- Discrepancy Resolution
- Verbal and Written Communication
- Customer Contact
- Microsoft Office
- HIPAA Compliance
- Account Reconciliation
Timeline
Certified Nursing Assistant
Uniontown Healthcare and Rehabilatition
10.2022 - Current
Business Office Manager
Uniontown Healthcare and Rehabilitation
01.2022 - Current
Medical Records Coordinator
Uniontown Healthcare and Rehabilatition
11.2021 - Current
Billing Representative
Tri-Conn Alternative Services
02.2006 - 06.2012
Paramedic
Fayette Ambulance Service
10.1996 - 02.2006
EMT-Paramedic
Penn State University
High School Diploma -
Fairchance Georges High School
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