Janice Blackmon
Charlotte,NC
Summary
Proven to excel in customer satisfaction and efficiency, I leveraged my expertise in customer service and cash handling at O'Reilly Auto Parts to enhance customer loyalty and streamline transactions. Demonstrating reliability and a knack for resolving complaints with empathy, I significantly contributed to a positive shopping experience, embodying patience and composure under pressure.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
O'Reilly Auto Parts
02.2024 - 09.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
Dishwasher
Carolina BBQ
05.2023 - 09.2023
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
General Production Associate
Tosca LlC
03.2022 - 10.2022
- Crosstrained in multiple production areas, becoming a versatile team member capable of filling in for others during absences or peak periods.
- Demonstrated flexibility by working additional hours or shifts as needed to meet increased demand or tight deadlines.
- Performed timely quality control checks on finished products to maintain a high level of customer satisfaction.
- Trained new employees on machine operation and general production procedures, fostering a knowledgeable and efficient workforce.
Warehouse Packer
Elwood Staffing
05.2021 - 09.2021
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
Education
No Degree - Studing For GED
CPCC
CHARLOTTE NC10-2024
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Customer Complaint Resolution
- Product Knowledge
- Customer Focus
Timeline
Customer Service Cashier
O'Reilly Auto Parts
02.2024 - 09.2024
Dishwasher
Carolina BBQ
05.2023 - 09.2023
General Production Associate
Tosca LlC
03.2022 - 10.2022
Warehouse Packer
Elwood Staffing
05.2021 - 09.2021
No Degree - Studing For GED
CPCC