Janice Boahine

Support Deputy Director in managing efficient, customer-focused operations of Ticket Offices and Station Masters Office at Metro-North Railroad.

• Oversee daily operations of Ticket Offices, Group Sales, and Mail & Ride at Grand Central Terminal and Harlem 125th Street Station.
• Manage employees represented by TCU and ACRE unions, ensuring adherence to safety regulations.
• Implement safety action plans, addressing staff compliance with Metro-North rules and procedures.
• Conducte monthly employee engagement sessions, focusing on safety concerns and developing mitigation strategies.
• Review monthly budget versus actual hours used per management cost center for financial accountability.
• Perform cash functions oversight through monthly audits of safe, bank, and ticket stock with ticket office personnel.
• Collaborate with Human Resources for employee leave of absence management and partnered with Talent Acquisition for recruitment efforts.

As Assistant Manager, my responsibility is to drive total store sales results. Follow up with AP on Shrink and store safety. Conducts effective scheduling, Turnover and payroll Management in absence of the Store Manager. In addition, own workforce management, customer service, People development, cash office responsibilities and processes product life cycle as well as asset protection of the entire store.

• Leads and demonstrates the company values and Gap Brand standards within the store at all times.
• Personally demonstrates and provides coaching to the total store through customer curiosity and conducts observations in all zones; Selling floor, Cash wrap and cash office routines, fitting room, and non-sales area while building customer loyalty.
• Executes talent and product lifecycle for direct reports. Accountable for execution of assigned team. Sources, interviews, and selects for all open and direct report roles.
• Leads execution of all store projects and compliance, Monthly Ap assessment, product lifecycle and follows calendars of assumption of role with discipline.
• Schedules brand guides planning, mapping and execution.
• Gains business insight by viewing total store results daily, weekly, monthly and linking behavior to actions.
• Inspects payroll coding for accuracy.
• Builds personal capabilities to reduce shrink through customer interaction.

As General Manager my responsibilities encompass the mobilization & preparation of a projected $30M retail space.

• Recruit, train, and develop members of the management team to adhere to Shoppers World protocol as it pertains to store specifics such as standards and new store setup.
• Receive goods, process and entry of shipment PO.
• Responsible for hiring all members of store functions ie. assistant managers, department managers, store detective security, cashiers, sales associates, shipment and shipment receiving team.
• Plans and budgets to forecasted sales, Procurement.
• Conduct schedules for a 70,000 sq ft building with over 150 employees.
• Inspires team to think outside the box to maximize store allocations.
• Partners with DPLM to plan for store safety, detective and store security.
• Plans and coordinates with management to ensure store policies and procedures are adhered to.
• Inventory management and sales procurement.

As Store Manager I lead in delivering exceptional customer and associate experiences to grow top line sales. Leading store performance through our core values of The Customer Rules. It Matters How We Play the Game, Inclusion Makes Us Stronger, and Passion Leads Success. My primary responsibility is driving total results in Sales, Shrink, Turnover and Payroll Management through coaching and development of the entire store team. In addition, owns the overall store and ensures operational excellence.

• Leads and demonstrates the company values and L Brands way of behaviors within the store at all times.
• Personally demonstrates and provides training and coaching to the total store through the bra journey behaviors, beauty transformation behaviors, observations in all zones (selling floor, cash wrap, fitting room, and non-sales area) and building customer loyalty.
• Takes initiative to understand the business Sales Growth to Last Year through Shrink reduction, turnover improvement, payroll control, Sales budget and activates solutions on how the store can drive sales growth within each brand, recruitment of new talent.
• Conduct annual staff performance evaluation succession planning.
• Achieved quarterly sales result through the customer experience and engagement.
• Achieved 5% increase through Victoria Secret Angel credit cards.
• Accountable for shrink results and activities by driving operational excellence.
• Reduced shrink goal to 3% from 8.5% within the first year.

As a Senior Manager at H&M my responsibilities are all sales, customer service and profitability of store and departments. Managed a $20 million store and department team as well as supervisors according to store values and standards hence ensured all employee development. My Responsibilities included training Supervisors, Department managers, as well as Store manager to ensure store policies and procedures were complied with. I oversee plans, budgets and cost variables. worked with comparable sales to last year sales to budget and future sales trends to maximize profitability.

• Effective staff scheduling, KPI's, cost plans & budgets and other related functions.
• Provide staff support through conflict resolution for an inclusive work environment.
• Followed and executed the safety action plan and security routine audits to prevent loss and guarantee customer safety.
• Planned and coordinated with the visual merchandising team concerning campaigns, promotions and store activities.
• Utilized organizations 13 week plan for sales, budgets, asset protection, cost plans and any other available tools to ensure maximize profitability of the store.
• Partners with the District LP and District Manager to ensure the store is in compliance with all cash office routines for store audit.
• Conduct annual staff evaluation and semi annual development through Succession planning.