JANICE BOLDING, MPA, CASAC-M
Summary
Dedicated and technically skilled business professional with a versatile administrative support and counseling skill set developed through experience as an office manager, executive assistant, administrative assistant/secretary, substance abuse counseling and supervisory skills. Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency and patient satisfaction. Advanced computer skills in MS Office Suite, Outlook, Footholds and other computer applications.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Counseling Supervisor
BOWERY RESIDENTS COMMITTEE – Chemical Dependency Crisis Center
09.2016 - 06.2020
- Monitor Counseling staff, assign daily tasks, caseload and discharge assignments via Foothold applications, review charts for OASAS and DHS compliance, work schedule(s), evaluations, supervisory meetings, staff development, daily case conferences with interdisciplinary team, level of service via LOCADTR completion, referrals, problem solving, record keeping, monthly census reports and ongoing staff trainings as needed.
- Provided activity reports, file review, and employee oversight for counseling program activities.
- Monitored employee conduct, addressing violations and administering disciplinary action.
- Maintained working knowledge of cognitive behavioral therapy programs and situational applications.
- Monitored and modified electronic payroll records for union employees, observing and verifying regulatory compliance.
- Planned and assigned caseloads based on employee strengths, encouraging healthy workplace conditions through fair workload distribution.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Direct day-to-day administrative and operational functions for 32-bed facility, providing guidance and leadership to over 4 addiction counselors.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Motivated and supervised [Number] [Job title] and [Job title] in delivering quality patient care.
Primary Substance Abuse Counselor
ARC FUND, INC
01.2010 - 08.2016
- Individual Counseling to caseload of 16 plus patients, Psycho-socials Assessments, Intakes, Comprehensive Treatment Plans, Group Facilitation, Group Notes, Progress Notes, Chart Notes, Treatment Plan Reviews, Seminar Facilitation, Correspond with drug treatment courts, Parole and Probation officers via letter, telephone and facsimile, Discharge planning and assessment, completion of OASAS forms for provision of services (hard and computer), referrals, escort patients to clinical functions as needed
- (overall provision of 12 core functions)
Executive Administrative Assistant/Office Manager
ARC FUND, INC.
01.2000 - 01.2010
- Repeatedly promoted during 10-year tenure with ARC Executive Department which led to responsibility for coordinating all office functions and supervising a team of four facility management professionals in the absence of the director as well as participating in the weekly meeting of the interdisciplinary meeting for clinical assessments of problematic and/or stagnated clients
- Also developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions and provided daily assistance to the Director of Internal Affairs as needed
- Evaluated employee records and productivity to complete employee evaluations.
- Developed standard operating procedures for all administrative employees.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Education
CASAC - Alcoholism And Substance Abuse Counseling
Outreach Training Institute
Brooklyn, NY10.2009
MPA - Master of Public Administration
Metropolitan College of New York
New York, NY9.2005
Bachelor of Arts - Liberal Arts
College of New Rochelle, The
New Rochelle, NY06.2003
Skills
- Supervision & development
- Office Management
- 12 Core Functions of Counseling
- Report & Document Preparation
- Time keeping
- Caseload Assignments
- Records & Chart Management
- Employee Evaluations
- Policies & Procedures
- Staff Counseling
Certification
- CASAC-M (Master Counselor) NYSOASAS #24853- exp. 2025
Timeline
Counseling Supervisor
BOWERY RESIDENTS COMMITTEE – Chemical Dependency Crisis Center
09.2016 - 06.2020
Primary Substance Abuse Counselor
ARC FUND, INC
01.2010 - 08.2016
Executive Administrative Assistant/Office Manager
ARC FUND, INC.
01.2000 - 01.2010
CASAC - Alcoholism And Substance Abuse Counseling
Outreach Training Institute
MPA - Master of Public Administration
Metropolitan College of New York
Bachelor of Arts - Liberal Arts
College of New Rochelle, The
- CASAC-M (Master Counselor) NYSOASAS #24853- exp. 2025
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