JANICE BRAY
Troy,AL
Summary
Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. An ambitious, willing to meet or exceed monthly quotas and capable of maximizing brand awareness. Proficient Assistant Underwriter successful in preparing documents, answering customer questions and entering data into computer programs. Familiar with ordering supporting reports, completing required documents and preparing marketing materials.
Ready to offer 3 years of experience to a challenging position with room for advancement. Experienced professional with strong leadership and relationship-building skills. Competent administrative professional, report writing and file management skills. Proficient in issuing quotes, gathering details and reviewing renewal requests. Client-focused Sales Representative with 10 years of providing solutions to customers. Solid understanding of most customer needs. Adept at working with Agile and Scrum methodologies to accomplish project milestones according to specific time frames.
Overview
24
24
years of professional experience
Work History
Assistant General Manager
Ruby Tuesday Restaurant
07.2020 - Current
- Increased customer satisfaction by addressing and resolving concerns in timely manner, 20+ years of experience in customer service.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency, 5+yrs in restaurant industry.
- Resolved problems promptly to elevate customer approval.
- Mentored staff members, fostering supportive work environment that enhanced employee performance and retention.
- Assisted in recruitment, hiring, and onboarding process for new employees to build skilled workforce committed to excellence in service delivery.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Sales Representative
New Avon LLC
05.2016 - Current
- Catered product launches specifically and successfully towards clientele to meet business objectives and support customer relations.
- Increased customer base from 5 to 35 through online advertising, selling at yard sales, and door-to-door.
- Generated new leads through neighbors.
- Achieved sales goals and service performance goals of $1000 by cultivating and securing new customer relationships.
- Conducted research on, skin cream and [weight loss products] to maintain industry knowledge and competitive edge.
- Helped resolve client problems quickly with superior customer service.
- Networked at events and over phone to expand business profits and revenues.
- Responded to telephone and in-person requests for information.
- Coordinated trade shows and created marketing collateral to reach more potential customers.
- Utilized professional sales techniques to persuasively communicate with clients.
- Used consultative sales approach to understand and meet customer needs.
- Presented latest merchandise to prospective buyers.
- Serviced existing accounts on regular basis to maximize revenue.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Adapted sales techniques to specific clients and promoted products based on individualized client needs.
- Submitted and tracked orders.
- Utilized various sales techniques to develop relationships with customers and drive sales.
- Completed customer searches to generate new leads.
- Proactively managed client correspondence and recorded all tracking and communications.
- Utilized effective communication and active listening skills to create client rapport to grow profitability.
- Prepared sales contracts.
- Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships.
- Cross-sold complementary products and services to customers.
- Accounted for all inventory and ordered new stock.
- Resolved all issues efficiently and enhanced customer satisfaction.
- Resolved customer concerns promptly to maintain satisfaction.
- Managed route planning and travel schedule.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
Cook/ Inventory Manager
J&J Southern Roots
08.2018 - 11.2018
- Educated kitchen staff on proper nutrition, food allergies and dietary concerns.
- Responded to customer requests via telephone and email.
- Verified data integrity and accuracy.
- Inspected freezer and refrigerator daily to check that they were kept at proper temperatures.
- Properly sanitized counters and utensils had been used in preparation of raw meat, poultry, fish and eggs.
- Maintained grill, stove and oven and cleaned them daily.
- Follow "first in, first out" rule with all food, ensuring that outdated items were properly disposed of.
- Interacted with kitchen employees and answered questions regarding meals.
- Ensured kitchen, utensils and storeroom were kept meticulously clean.
- Cleaned meat aisles, storage areas and work areas, following all health and safety guidelines.
- Packaged and labeled products.
- Developed knowledge about products and sales items to answer shoppers' questions.
- 5 years leadership experience.
- Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
- Developed and maintained positive working relationships with others to reach business goals.
- Maintained high standards of cleanliness and sanitation.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Kept cases and shelves clean and well stocked.
- Upheld standards of cleanliness, food handling and safety.
- Removed discontinued, old and slow-moving items from shelves.
- Operated all kitchen equipment adeptly.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
- Addressed guest concerns and resolved all issues to guests’ satisfaction.
- Maintain proper temperature and humidity levels for meat products.
- Prepared and maintained inventory records.
- Verified all deliveries against invoices and completed shortage and overage reports.
- Provided friendly and attentive service.
- Maintain clean, neat and properly stocked check stand area.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
- Sorted, soaked and washed flatware.
- Assisted customers with carry-out service.
- Maintained atmosphere of enthusiastic customer service.
- Cleaned walls, fans and drains in bakery coolers, display cases and work area.
- Maintained stockroom and warehouse.
- Proofed dough and baked breads, cookies and other bakery products.
- Swept, wrapped silverware and performed other tasks to help dining room operate in efficient manner.
- Assisted co-workers whenever possible.
- Maximized customer service by training staff, overseeing operations and resolve issues in timely manner.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Emptied and maintained trashcans and outdoor dumpster area.
- 15 years stocking experience.
- Offered product samples, answered questions and helped customers find items.
- Decorated cakes, cupcakes, cookies and special occasion trays.
OTR Truck Driver
Wiley Sanders Truck Lines Inc
12.1999 - 09.2010
- Escalated critical issues to trucking manager to ensure that were immediately rectified.
- Kept meticulous logs of all correspondence with customers and freight recipients.
- Made sure that deliveries were on time for their scheduled appointments.
- Maintained accurate driving records in accordance with federal laws and regulations.
- Communicated with company dispatchers to alert them of any issues or delays.
- Charted out upcoming routes with GPS technology and maps.
- Secured freight during stops and rest periods to prevent theft.
- Delivered goods to customers both locally and long distance.
- Inspected vehicle daily to ensure that it was in proper working order.
- Tracked time spent on assignments each day for productivity reporting.
- Estimated weights, heights and centers of balance to make precise placements.
- Achieved 95% on-time shipment rate.
- Picked up incoming stock and delivered materials to designated locations.
- Picked products for specific routes according to pick sheets.
- Established long-term customer relationships through prompt and courteous service.
- Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
Education
High School Diploma -
Pike County High School
Brundidge, AL05.1984
Associate of Arts - Culinary Arts/Management
Auguste Escoffier School of Culinary Arts
Boulder, CO04.2020
Skills
- Document scanning
- Team leadership
- Staff development
- Clerical support
- Data analysis
- Extremely organized
- Self-motivated
- Interpersonal and written communication
- Materials preparation
- Debugging proficiency
- Budgeting and finance
- Data entry
- Project management
- Data management
- Strong verbal communication
Timeline
Assistant General Manager
Ruby Tuesday Restaurant
07.2020 - Current
Cook/ Inventory Manager
J&J Southern Roots
08.2018 - 11.2018
Sales Representative
New Avon LLC
05.2016 - Current
OTR Truck Driver
Wiley Sanders Truck Lines Inc
12.1999 - 09.2010
High School Diploma -
Pike County High School
Associate of Arts - Culinary Arts/Management
Auguste Escoffier School of Culinary Arts