Janice Caldwell
Belton,Missouri
Summary
Dynamic leader and strategic thinker with a proven track record at Wal-Mart , enhancing team productivity and customer satisfaction. Skilled in customer relationship management and conflict resolution, I excel in fostering team collaboration and driving continuous improvement. Achieved significant client retention through innovative account servicing and adept relationship building.
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Developed versatile skill set within fast-paced, customer-oriented environment, focusing on client relationship management and effective communication. Demonstrated ability to analyze client needs and provide tailored solutions. Seeking to leverage these skills in new field to drive impactful results and contribute to organizational success.
Professional account management professional with strong focus on building and maintaining client relationships. Adept at driving results through collaborative teamwork and adaptable to changing needs. Skilled in communication, negotiation, and problem-solving. Reliable and goal-oriented, with proven track record in achieving targets and enhancing customer satisfaction.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
21
21
years of professional experience
Work History
Account Representative
SiteOne Landscape Supply Inc.
03.2023 - Current
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Kept detailed records of customer interactions for optimal traceability.
- Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
- Identified possible at-risk accounts enabling preemptive intervention measures before any loss or dissatisfaction occurred.
- Collaborated with internal teams to develop tailored solutions for key accounts, fostering long-term partnerships.
- Resolved client disputes professionally, contributing to enhanced brand reputation and client trust.
- Retained high-value clients by providing exceptional support and personalized service.
- Collaborated with other departments to address customer needs and service requests.
- Developed and implemented strategies to improve customer retention and loyalty.
- Expanded customer base by conducting market research and identifying potential leads.
- Supported customer satisfaction through regular follow-up and communication.
- Strengthened company reputation with exceptional service, handling client concerns with professionalism and patience.
- Enhanced client satisfaction by effectively managing and resolving account inquiries.
- Improved account management processes, significantly reducing response time to client queries.
- Tailored communication strategies for different client segments, resulting in more effective and impactful interactions.
- Managed diverse client portfolio, adapting strategies to meet unique needs of each account and drive success.
- Assisted in development of marketing materials targeted at key demographics, increasing brand awareness and client engagement.
- Developed and maintained strong relationships with key accounts to ensure client retention.
- Fostered long-term business relationships, ensuring robust and loyal client base through regular follow-ups.
- Built relationships with customers and community to promote long term business growth.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Attended monthly sales meetings and quarterly sales trainings.
- Developed and maintained strong working relationships with professionals within assigned territory.
Team Leader Manager
Wal-Mart Supercenter
10.2003 - 02.2024
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
- Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
- Developed strong relationships with cross-functional departments to support successful project execution.
- Streamlined communication within the team for better collaboration and decisionmaking.
- Mitigated potential conflicts among team members by promoting open communication and fostering a positive environment.
- Facilitated cross-training opportunities among team members, creating a more versatile and resilient workforce capable of handling unforeseen challenges.
- Contributed to the development of company-wide best practices by actively participating in leadership meetings and sharing insights from the team''s experiences.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed detailed plans based on broad guidance and direction.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
High School Diploma -
Center High School
Kansas City, MO05-2002
Skills
- Customer engagement
- Customer relationship management
- Goal oriented
- Communication and negotiations
- Account servicing
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Reliability
- Excellent communication
- Customer satisfaction
- Team collaboration
- Team leadership
- Active listening
- Adaptability and flexibility
- Relationship building
- Conflict resolution
- Professionalism
- Time management abilities
- Continuous improvement
- Inventory management
- Customer retention
- Adaptability
Accomplishments
- Collaborated with team of two in the development of our Account Reprehensive role.
- Supervised team of 50+ staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 50+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Account Representative
SiteOne Landscape Supply Inc.
03.2023 - Current
Team Leader Manager
Wal-Mart Supercenter
10.2003 - 02.2024
High School Diploma -
Center High School
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