Summary
Overview
Work History
Education
Skills
Timeline
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JANICE CARVAJAL

Irving,TX

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

25
25
years of professional experience

Work History

Shift Lead Manager

Walgreens
09.2018 - Current
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.

Customer Service Associate

Walgreens
05.1999 - 10.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.

Education

High School Diploma -

ACADEMIA SANTA MONICA
SAN JUAN PR
05.1995

Skills

  • Team motivation
  • Workplace Safety
  • Employee Training
  • Policy Enforcement
  • Operations Management
  • Sales Strategies
  • Staff Scheduling
  • Motivation Techniques
  • Rules Enforcement
  • Cash Handling

Timeline

Shift Lead Manager

Walgreens
09.2018 - Current

Customer Service Associate

Walgreens
05.1999 - 10.2018

High School Diploma -

ACADEMIA SANTA MONICA

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JANICE CARVAJAL