Summary
Overview
Work History
Education
Skills
Timeline
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Janice Castro

Federal Way,WA

Summary

An experienced HR/People leader that has excellent communication and interpersonal skills who is organized, empathetic, has effective project management, and problem-solving skills, and is an unwavering team player. Experienced with HRIS systems such as Workday, Paycom, ADP, Ultipro, Oracle, and Taleo Enterprise. Additionally, proficient in Microsoft Office Suite products and Google platforms.

Overview

8
8
years of professional experience

Work History

Lineage Logistics, HR Business Partner

Lineage Logistics
04.2022 - Current
  • Provide HR support regionally across western WA to 9 General Manages, 2 VPs, and supported over 400 employees spread across 9 facilities.
  • Collaborate with local site leaders to drive business performance, create innovative solutions to problems, and provide a safe and inclusive work environment
  • Implement talent management process across site(s) with a focus on coaching, talent development, succession, individual development plans, and talent reviews of site leaders
  • Partner with site leaders and Talent HR center of excellence (CoE) to ensure talent acquisition strategies are developed, implemented, and are effective at maintaining full staffing
  • Educate key stakeholders on company's compensation structure and compensation philosophy so that field HR is an extension of Total Rewards CoE and ensure consistency in pay for performance methodologies across regions.
  • Support investigations in partnership with senior HR leader and lead follow-up action items
  • Hire, train, lead, and develop a team of HR professionals with a focus on continually elevating talent capabilities and teamwork
  • Administer and ensure processes comply with federal, state, and local legal requirements and government reporting regulations affecting human resources functions while maintaining an understanding of collective bargaining agreements, if applicable
  • Gather and analyze data related to absenteeism and turnover to advocate data-driven process improvements
  • Assist with ensuring smooth processing of payroll and benefits issues at site level, including supporting leave administration
  • Assist with collective bargaining agreement negotiations and provide labor relations support with active unions for warehouse facilities.

HR Generalist

National Products Inc
05.2021 - 01.2022
  • Supported manufacturing company and local facility of 450 employees.
  • Support HR department and execute a variety of processes that support the vision of HR
  • Partner with Director of HR and internal customers to define and execute HR services
  • Process HRIS paperwork and change requests; maintain efficient HR record keeping
  • Assist in overall recruiting process (placing ads, applicant tracking, screening)
  • Create and maintain job descriptions; assist to maintain handbook, policy manual
  • Facilitate new-hire onboarding process
  • Administrative management: Administer leaves of absence, FMLA, PTO, etc.; Employee and/or Labor Relations activity, disciplinary actions; Implementing Customer transitions; Workers Comp management; Unemployment claims management, and employee records changes in HRIS; benefits administration
  • Partner with internal managers to resolve employee relations issues
  • Participate in workers compensation and safety program processes and paperwork
  • Participate in process improvement initiatives to create, revise, or improve procedures
  • Develop strong and trusting relationships with internal customers and HR team.
  • Perform light customer service duties; assist with time keeping questions
  • Assist to improve employee experience as it relates to HR matters
  • Provide some coordination of meetings and employee events
  • Work independently as well as within a team environment
  • Help create a positive, highly engaged workplace culture

HR Generalist

G4S Secure Solutions
07.2020 - 05.2021
  • Supported local office of 400 employees.
  • Partner with Recruiter on open positions, ensure development of Job Descriptions to meet the needs of the business
  • Identify staffing trends as well as identify future needs for local office
  • Monitor and track candidates received, interviewed, and hired against open positions; ensure all onboarding requirements are met to ensure G4S and client contract compliance
  • Administrative management: Administer leaves of absence, FMLA, PTO, etc.; Employee and/or Labor Relations activity, disciplinary actions; Comp Stat participation; Implementing Customer transitions; Workers Comp management; Unemployment claims management, and employee records changes in HRIS; benefits administration
  • Work with G4S Managers to ensure they maximize all opportunities and use all tools available for employee retention and development
  • Ensure compliance with company HR policies and applicable federal, state, and local laws
  • Take and respond to complaints concerning discrimination, sexual harassment, and workplace harassment; lead and/or assist with investigations; provide guidance and support for supervision concerning employee relations and disciplinary action
  • Assist Regional HR Manager with grievances and investigations for all employees (union and non-union)
  • Identify, in coordination with District Manager, opportunities for employee retention and development
  • Ensure that employee appraisals are conducted correctly and in compliance with annual schedule
  • Ensure that managers are engaged in Performance Management with their employees
  • Affirmative Action Program compliance and planning; oversight of all recruiting, selection, and placement processes; implement corrective actions as needed
  • Ensure overall contract compliance regarding employee basic and preferred qualifications, screening, training, and licensing.

HR Generalist & Payroll Coordinator

The Salvation Army
01.2019 - 07.2020
  • Supported 300 employee spread across 3 facilities.
  • Responsible for various human resource activities including, but not limited to full employee life cycle, compensation, employee relations, EEO/OFCCP compliance, training, and development
  • Pre-screen candidates to determine their qualifications and capabilities
  • Prepare interview questions for all levels of positions raging from entry level to management and director roles
  • In coordination with the SSS Directors and Program Managers review applications/resumes; evaluate applicant’s skills and make recommendations regarding applicant's qualifications
  • Develop and maintain relationship with employment agencies, universities, and other recruitment sources
  • Advise managers, supervisors, and employees on human resources, EEO, and Affirmative Action (AA) policies to ensure compliance
  • May assist in developing departmental policies and practices that interpret and comply with Salvation Army policy and applicable Federal, State, and local laws
  • Escalates issues, where appropriate, to a higher-level authority within the department for decision
  • Provide guidance in job description development and modifications
  • Assist managers with personnel/payroll related inquiries; advises and assists on current departmental HR procedures related to employee records
  • Work with Business Manager to prepare for audits and provide information as requested
  • Provide information and consultation regarding employment issues, e.g., transfers, promotion/ demotion, reduction-in-force, placement, independent contractor status, etc
  • Process new hire enrollments and terminations on a weekly basis
  • Oversee medical and dental application/waiver/authorization/deduction forms and coordinate changes with Headquarters when needed
  • Review and audit payroll
  • Process timecard corrections when needed and submit payroll
  • Mentor and train managers regarding HR and Payroll processes within department
  • Nordstrom

Data/ Payroll Specialist

Nordstrom
11.2016 - 12.2018
  • Supported payroll process company wide across U.S., Canada, and Puerto Rico.
  • Process/ calculate retro payments for employees in various states across US, including Canada and Puerto Rico, due to incorrect time punches, or late/incorrect salary updates
  • Process recoup calculations of overpayments, due to incorrect time punches or incorrect/late salary updates
  • Process employee set ups in Workday and Oracle systems inclusive of personal information, position, pay, tax and payment method
  • Process quick pays for final pay states, or to service our employees for urgent retro pay needs
  • Process timekeeper errors
  • Responsible for processing work with minimal error to ensure efficiency and accuracy for information impacting employee’s pay
  • Process timekeeper errors
  • Responsible for completing work within a strict time frame and working independently on projects assigned
  • Process cost corrections
  • Leading and executing special projects such as store closure pay, wage changes, set up changes, manager changes, etc.
  • Advise/coach HR leaders when navigating through HR systems, or with payment inquiries/calculations
  • Plan, facilitate and/or execute assigned projects to support and drive process improvements, including appropriate documentation
  • Ensure confidentially and security of HRMS and company payroll information is accurately processed, stored, and accessed, and research and correct inaccurate data
  • Collaborate with peers and business partners to triage process improvements and system support
  • Execute conversion of established business processes from Oracle to Workday

HR Talent Acquisition

Nordstrom
07.2015 - 11.2016
  • Support store, offices across the U.S., with hiring needs by posting online job requisitions through Taleo.
  • Support store HR offices with recruiting and hiring needs
  • Filter through online external applicants, invite candidates to phone interview, host phone interviews, and invite and schedule candidates for in-person interviews
  • Guide candidates through online application process and reset passwords per candidate request
  • Analyze applicant flow and take appropriate action needed to increase applicant flow such as reaching out to applicants through cold calling to meet urgent hiring needs
  • Inviting applicants to video interviews, reviewing video interviews, and inviting to in-person interviews.

Education

Bachelors - Business Administration, HR Management

Colorado Technical University
Online Program

Associate of Science - Business Administration

Colorado Technical Universiry
Online Program

Associate of Science - Business

Highline Community College
Des Moines, WA

Skills

  • Coaching Leadership
  • HR Support
  • Employee Performance Management
  • Managing Employee Relations
  • Advising on Strategies
  • Union Negotiations
  • Strategic Planning
  • HR Strategy
  • Employee Feedback and Recognition
  • Advising Department Managers
  • Onboarding, Training and Development
  • Labor Relations Coordination
  • Human Resources Operations
  • Human Resource Information System (HRIS)
  • Improving Employee Engagement

Timeline

Lineage Logistics, HR Business Partner

Lineage Logistics
04.2022 - Current

HR Generalist

National Products Inc
05.2021 - 01.2022

HR Generalist

G4S Secure Solutions
07.2020 - 05.2021

HR Generalist & Payroll Coordinator

The Salvation Army
01.2019 - 07.2020

Data/ Payroll Specialist

Nordstrom
11.2016 - 12.2018

HR Talent Acquisition

Nordstrom
07.2015 - 11.2016

Bachelors - Business Administration, HR Management

Colorado Technical University

Associate of Science - Business Administration

Colorado Technical Universiry

Associate of Science - Business

Highline Community College

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