Janice Christophersen

Responsibilities include transportation, keeping doctors appointments scheduled, ordering all of the supplies for the nurses. Responsible for bringing in doctors for all of the milestone clients over 200. Responsible for filing in charts.

• Prepared admissions charts and scanned records.
• Answered multi-line telephone system, provided information and directed calls.
• Provided clerical support, addressing routine, and special requirements.
• Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
• Interacted with customers by phone, email, or in-person to provide information.
• Orchestrated efficient and thorough replenishment of unit supplies to handle forecasted patient loads.
• Coordinated diagnostic tests, collection of samples and transportation to scanning rooms.
• Charted vital signs and added telemetry strips to charts.
• Obtained and organized medical records for office visits and scheduled labs.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Received and routed laboratory results to correct clinical staff members.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Registered and verified patient records before triage with most up-to-date information.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Managed office bookkeeping with insurance billing and patient payments.
• Delivered clerical support by handling range of routine and special requirements.

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Dusted picture frames and wall hangings with cloth.
• Adhered to professional house cleaning checklist.
• Restocked room supplies such as facial tissues for personal touch with every job.
• Operated electronic backpack vacuums and floor sweepers.
• Changed bed linens and collected soiled linens for cleaning.
• Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
• Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
• Handled requests for extra linens, toiletries and other supplies.
• Restocked cleaning storage cabinets, carts and baskets for easy use.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
• Scrubbed floors with special cleaners and equipment to achieve deep clean.
• Sorted, laundered and put away various laundry items.
• Polished fixtures to achieve professional shine and appearance.
• Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
• Completed special housekeeping actions such as turning mattresses on set schedule.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Answered customer questions about sizing, accessories, and merchandise care.
• Engaged with customers to build rapport and loyalty.
• Solved customer challenges by offering relevant products and services.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Engaged with customers to effectively build rapport and lasting relationships.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Listened to customer needs and desires to identify and recommend optimal products.
• Managed efficient cash register operations.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Used in-store system to locate inventory and place special orders for customers.
• Monitored customers for signs of security concerns and escalated issues to management.