Janice Citizen
Hampton,GA
Summary
Results-oriented adjunct professor specializing in educational assessment and research methodology. Demonstrated success in developing custom syllabi and evaluating student performance. Passionate about utilizing innovative instructional strategies to enhance student engagement and learning outcomes.
Overview
25
25
years of professional experience
7
7
years of post-secondary education
Work History
Adjunct Professor
Virginia College
Macon, Georgia
08.2018 - 11.2025
- Developed course materials and lesson plans for diverse undergraduate subjects.
- Facilitated engaging classroom discussions and encouraged student participation.
- Evaluated student performance through assignments and examinations.
- Mentored students on academic and career development opportunities.
- Collaborated with faculty to enhance curriculum and instructional strategies.
- Provided timely feedback on student work to promote improvement.
- Conducted research to stay current in field and inform teaching practices.
- Organized workshops and seminars to enrich student learning experiences.
- Prepared, administered and graded exams and assignments to evaluate student progress.
- Developed custom course syllabus outlining standards, material, grading, and progression for students.
- Developed and adjusted course syllabus according to curriculum and university guidelines.
- Utilized a variety of instructional strategies to meet diverse learning needs.
- Distributed and posted course syllabus and answered student questions regarding standards, material, grading, and progression at beginning of semester.
Branch Manager
Bank of America
Atlanta, GA
12.2014 - 07.2018
- Led daily branch operations and ensured compliance with bank policies.
- Managed customer relationships and provided tailored financial solutions.
- Supervised staff performance and conducted regular training sessions.
- Developed and implemented branch strategies to enhance service quality.
- Analyzed market trends to identify opportunities for growth and improvement.
- Coordinated community outreach initiatives to promote banking services.
- Monitored financial transactions and maintained accurate records for audits.
- Facilitated conflict resolution between customers and staff to ensure satisfaction.
- Managed staff scheduling, hiring and training processes.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
Customer Service Manager
SunTrust
Atlanta, Georgia
04.2011 - 09.2013
- Managed customer service team to resolve issues and enhance client satisfaction.
- Developed training programs for staff to improve service skills and product knowledge.
- Implemented customer feedback systems to identify areas for improvement in service delivery.
- Coordinated cross-departmental communication to streamline customer support processes.
- Oversaw daily operations to ensure adherence to company policies and procedures.
- Analyzed service metrics to identify trends and recommend operational changes.
- Facilitated conflict resolution between customers and staff for positive outcomes.
- Led initiatives to enhance team performance through coaching and mentorship activities.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Administrative Manager
Mercer University
Macon, Georgia
08.2000 - 12.2010
- Managed administrative operations for academic departments and support services.
- Coordinated schedules and meetings for faculty and staff across the university.
- Oversaw office budgeting, procurement, and resource allocation processes.
- Supervised staff performance, providing guidance and training as needed.
- Developed policies to enhance workflow efficiency within administrative teams.
- Maintained records management system ensuring data accuracy and security.
- Facilitated communication between departments to improve collaboration initiatives.
- Implemented new administrative tools to streamline daily operations effectively.
- Oversaw the maintenance of office equipment, supplies, and facilities.
- Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
- Created and maintained filing systems for employee records, financial reports, and other documents.
- Managed purchase requisitions and approvals for all department equipment and supplies.
- Identified and solved problems to enhance management and business direction.
- Coordinated with executive staff to ensure deadlines were met in a timely manner.
- Oversaw complex office support, managing records database, and organizing contracts.
- Developed and implemented administrative procedures to maximize efficiency.
- Organized meetings between executives and outside vendors or clients.
- Supervised a team of administrative assistants tasked with coordinating travel arrangements, scheduling appointments, and providing customer service support.
- Supported staff through in-service training, providing mentorship and additional resources.
- Reviewed and approved department reimbursement requests, recording transactions to maintain financial accountability.
- Conducted staff performance evaluations to monitor progress and individual skills.
Education
MBA - Business Administration And Management
America Intercontinental University
Atlanta, GA 08.2003 - 12.2007
Bachelor of Science - Criminology
Mercer University
Macon, GA 08.1999 - 06.2002
Skills
- Curriculum development
- Instructional design
- Educational assessment
- Research methodology
- Academic mentorship
- Program evaluation
Timeline
Adjunct Professor
Virginia College
08.2018 - 11.2025
Branch Manager
Bank of America
12.2014 - 07.2018
Customer Service Manager
SunTrust
04.2011 - 09.2013
MBA - Business Administration And Management
America Intercontinental University
08.2003 - 12.2007
Administrative Manager
Mercer University
08.2000 - 12.2010
Bachelor of Science - Criminology
Mercer University
08.1999 - 06.2002