Janice Cooks
Lithonia,GA
Summary
Seasoned Director of Operations with a proven track record at Dress Formation Workforce Development, enhancing operational efficiency and leading cross-functional teams to exceed objectives. Expert in logistics and strategic planning, with exceptional interpersonal communication skills, I have significantly improved program outreach and staff performance, driving continuous improvement and leadership excellence.
Overview
26
26
years of professional experience
Work History
Director of Operations
Dress Formation Workforce Development
Stone Mountain, GA
01.2019 - 01.2020
- Assumed the lead role in program participant recruiting efforts by preparing and distributing program notification fliers of application sessions or by communicating with sources for participant referral to alert them to the upcoming application sessions
- Promoted the program at specific workforce development events within the local community, Prepared and delivered program familiarization presentations to applicable private, public, and faith-based individuals, organizations, and agencies within the local community
- Coordinated with staff and volunteers to engage local media and other communication outlets as appropriate
CEO, Owner Operated
The Quilt Transitional Services
Decatur, GA
01.2009 - 01.2019
- Managed staff, including hiring and performance management
- Conducted periodic staff performance evaluations
- Provided assistant to in the development of best practice, workplace standards and the relevant group policies and procedures
- Conducted regular property inspections to ensure that staff and service providers are adhering to performance standards and made necessary adjustments
- Provided management and leadership to property and administrative personnel, including hiring and performance management
- Supervised the total operations of the organization and properties, working with Senior Management, property accountant and property team to Contribute to the ongoing improvement of policies and procedures leading to a continuous improvement in management and tenant service quality
Substance Abuse Counselor
Contractor
Atlanta, GA
01.2007 - 01.2009
- Facilitated screening interviews to determine the need for a drug and alcohol assessment and for emergent care services in the specific areas of detoxification, prenatal care, and psychiatric care
- Made referrals to appropriate health and human services agencies as needed based on the outcome of the screening interview
- Conducted confidential, quality assessments, that are gender-responsive and trauma-informed, utilizing PCPC criteria to determine the appropriate level of care; assessments may be conducted in the community or at a facility
- Used a strengths-based and trauma-informed approach to work collaboratively with clients and internal and external community Connection treatment team members to help support clients in their treatment and recovery
- Provided clinical consultation to referral resources, Mentors, family members, and others to help support clients in their recovery
Administrative Assistant
United States Army
Various Locations
01.1994 - 01.2004
- Processed paperwork for soldiers being deployed for active duty; Scheduled medical and mental health appointments for soldiers entering and leaving the unit
- Contacted family members in cases of emergency; Responsible for securing the premises
- Issued clothing to the unit
- Checked and cleaned weapons after each use
- Managed information requests received by the Department that may be made by telephone, letter, email, or in-person visits to the office
Education
Bachelor of Science (B.S.) - Business Management
Shorter College
11-2026
Associated of Science (A.S.) - Paralegal Studies
GPTC
Atlanta, GA06-2025
Associated of Science (A.S.) -
Business Management
01.2007
Skills
- Logistics
- Resourcing
- Data Analysis
- Quality Assurance
- Cross Functional Leadership
- Training and Development
- Process Improvement
- Risk Analysis
- Performance Optimization
- Data Management
- Operations Management
- Training/Development
- Problem Solving/Analysis
- Strategic planning and execution
- Leadership training
- Workforce planning
- Business management
- Strategic planning
- Process improvement
- Operational efficiency
- Interpersonal communication
- Multitasking Abilities
- Employee motivation
- Cross-functional team management
Militaryexperience
United States Army, Various Locations, 01/01/94, 12/31/04, Processed paperwork for soldiers being deployed for active duty; Scheduled medical and mental health appointments for soldiers entering and leaving the unit., Contacted family members in cases of emergency; Responsible for securing the premises., Issued clothing to the unit. Checked and cleaned weapons after each use., Managed information requests received by the Department that may be made by telephone, letter, email, or in-person visits to the office.
Timeline
Director of Operations
Dress Formation Workforce Development
01.2019 - 01.2020
CEO, Owner Operated
The Quilt Transitional Services
01.2009 - 01.2019
Substance Abuse Counselor
Contractor
01.2007 - 01.2009
Administrative Assistant
United States Army
01.1994 - 01.2004
Bachelor of Science (B.S.) - Business Management
Shorter College
Associated of Science (A.S.) - Paralegal Studies
GPTC
Associated of Science (A.S.) -
Business Management