Janice Daniels
Charlotte,NC
Summary
Proven performer at 301 Drive In, adept in cash handling and customer service excellence, showcasing unparalleled work ethic and integrity. Enhanced customer satisfaction through effective problem-solving and efficient transaction processing. Demonstrated reliability and professionalism, contributing to smooth operations and positive customer experiences.
Overview
4
4
years of professional experience
Work History
Cashier/Waitress Trainer
301 Drive Restaurant
09.2023 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Redeemed coupons to discount purchases.
- Collaborated with team members to maintain smooth operations during peak hours.
Student Cafeteria Worker
Girls And Boys Club
01.2023 - 07.2023
- Received commendations from supervisors for consistently displaying strong work ethic and dedication.
- Collaborated with coworkers to ensure timely delivery of meals during busy periods.
- Supported special events catering, coordinating logistics, setup, and breakdown for successful functions.
- Assisted in food preparation, ensuring adherence to recipes and quality standards.
- Facilitated smooth dining operations by setting up tables, chairs, and food stations in an organized manner.
- Maintained a clean and sanitary dining area for a healthy eating environment.
- Reduced food waste by monitoring portion sizes and implementing inventory control measures.
- Provided exemplary service to students, staff, and visitors.
Restaurant Team Member
Schlotzsky Deli
05.2022 - 03.2023
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Used proper techniques to prepare food and ingredients.
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Prepared food orders, cooking on grill and operating fry station.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
Fast Food Worker
McDonald's Restaurant
01.2021 - 02.2022
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Expedited food preparation tasks such as chopping vegetables, grilling meats, and assembling sandwiches to meet high demand while maintaining quality standards.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
- Processed orders on POS system and accepted cash and charge payments.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
Education
High School Diploma -
West Florence High School
Florence, SC04.2002
Skills
- Customer Service
- Cash Handling
- Customer service excellence
- Patience and Empathy
- Work Ethic and Integrity
- Time management skills
- Cleaning and sanitizing
- Order Taking
- Reliability and punctuality
- Professionalism and Courtesy
- Basic Math Competence
- Refunds and exchanges
- Cleaning techniques
- Strong teamwork
- Verbal and written communication
- Food presentation
- Taking Orders
- Customer interaction
- Cleanliness standards
- Food safety knowledge
- Table Setting
- Menu Memorization
- Guest experiences
- Cash handling expertise
- Safe Food Handling
Timeline
Cashier/Waitress Trainer
301 Drive Restaurant
09.2023 - 08.2024
Student Cafeteria Worker
Girls And Boys Club
01.2023 - 07.2023
Restaurant Team Member
Schlotzsky Deli
05.2022 - 03.2023
Fast Food Worker
McDonald's Restaurant
01.2021 - 02.2022
High School Diploma -
West Florence High School
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