Janice Dekker

Raising and showing Registered Quarter Horses. Hands-on with all aspects of breeding, foaling, training, showing and sales. Ranch has had 2 AQHA Champions and 3 Register of Merit horses

Assist Doctors in creating Prior Authorizations for Medicare, Medicaid and Commercial patients. Assist pharmacies in correcting rejected claims for Medicare, Medicaid and Commercial claims

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Worked with cross-functional teams to achieve goals.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Identified needs of customers promptly and efficiently.
• Assisted with customer requests and answered questions to improve satisfaction.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Recognized by management for providing exceptional customer service.
• Utilized various software and tools to streamline processes and optimize performance.

Developed trusting relationships with donors who helped support Native American Reservations (Sioux and Cherokee)

• Greeted customers and provided exceptional customer service.
• Built relationships with customers to encourage repeat business.
• Developed promotional strategies to increase sales volume.
• Attended weekly team meetings to review performance goals and objectives.
• Collaborated with management teams to develop innovative marketing strategies.